General Manager, US (Washington DC)

Requisition ID2218-Posted -USA-North America- External Location (1) -InternationalManaging Director International & AuctionsDirect Reports:Head of Private Client AccountsUS Sales and Retail teamsCommercial BuyingDigital TradingIndirect day to day management of wider local team including Marketing, Finance & Operations, working within a matrix structure.Location:Washington DCBerry Bros. & Rudd, the iconic 325-year-old London-based wine and spirits company, is preparing to launch in America with its first retail, experiences and membership offering in Washington, D.C. As the world’s most-trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future.A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.The job in a nutshellTo be an integral part of the launch and ongoing success of Berry Bros. & Rudd in the USA. Working closely with Jamie Ritchie (MD International and Auctions), you will be responsible for managing the team, focusing on customer acquisition and delivering sales through relationship building and a level of service that is more akin to the hospitality business but also aligned to the Home of Collecting strategy. You will assume responsibility for delivering the company’s growth ambitions while ensuring that Berry Bros. & Rudd standards are maintained to the highest level to optimise customer engagement and service excellence.Who you will work withInternal: The local Washington based team and supporting functions based in the UKExternal: Private and Shop Customers, Producers, Wholesalers, Distributors, media and local service providersWhat you will doWork closely with the MD International & Auctions to develop and deliver the USA business plan in line with the agreed targetsDevelop and deliver agreed annual plans and appropriate customer, sales and service performance measures (revenue, margin, customer acquisition and NPS)Establish the Year 1 team for the US operation; set clear goals and targets for both direct and indirect reports, aligned to the overall business plan. Recruit and onboard new team members as appropriateProvide leadership and direction to the local teams, ensuring that hospitality and relationships are the foundation of providing excellent customer service to all customersSupport the performance, growth and development of individual team membersDevelop Berry Bros. & Rudd’s thought leadership to be recognised as a market leader and trusted destinationStay abreast of the competitive environment in market and provide comprehensive and accurate information on the fine wine and spirits’ marketDevelop strong relationships with the Sales & Service team and functional teams based in the UK to ensure operational efficiency and consistently high levels of customer serviceEnsure that all working practices comply with US and UK anti-bribery, GDPR and Health & Safety legislation. ComplianceWhat you’ll bring to the roleThe PersonA smart, energetic, engaging, leader with a strong desire to engage with a start-up mentality; create a hospitality ad relationship driven business; focus on delivering the numbers and passionate about helping to establish BB&R in the USAEngaging in a new vision for BB&R US, bringing fun as well as expertise and energyYour Skills, Knowledge and ExperienceGreat all-round business and management skillsWill have led B2C sales teams within businesses that have a high service/luxury cultureAdaptable to our way of doing business and extremely flexible – we are a start upPart of the next gen of the wine business and wine drinkers who understands the experiential nature required of the current and future wine businessExemplary communication skills, both internally and externallyA proven ability to motivate your own team and othersSkilled in delegation and coaching, and comfortable empowering othersFine wine expertise not a ‘must’ – better to have great people and management skillsHospitality and relationship building experience is beneficial. #J-18808-Ljbffr

Created: 2025-09-17