AVP Cash Flows Team, Client Service

Income Research + Management is a Boston-based, privately owned, fixed income asset management firm. IR+M delivers strong performance and consistent results through a rigorous, bottom-up security selection process and strives to provide best-in-class client service to our 900+ institutional and private wealth clients.Founded in 1987 and located in the heart of Boston’s financial district, IR+M employs 200+ full time professionals and currently manages $100+ Billion in assets. We offer industry-leading benefits, as well as a challenging, collegial, and rewarding workplace with high levels of employee engagement.We operate a hybrid work model that will mix days with your team in the office and remote work, leveraging first class technology solutions.Job Description:The Investor Services Cash Flows Team is a group within the Client Service Department. The team works directly with external clients and consultants, as well as with internal counterparts across the firm, to ensure accurate processing of client cash flow activity. We are seeking an experienced individual with strong leadership abilities to join the Cash Flows team. This individual will serve as an escalation point and as a subject matter expert on all facets of the cash flow process, playing a critical decision-making role in a fast-paced environment.Responsibilities:Key contributor across team functions (see below), assist with questions, and act as escalation point. This role will balance execution of day-to-day team responsibilities while leading process improvements and serving as the point person for complex team issues:Communicate directly with clients, consultants, and bank contacts to facilitate cash flow activityCoordinate the timely and accurate review and processing of all client cashflowsEnforce proper adherence to policies ensuring our client’s cashflow activity is verifiedMaintain client accounts in CRM system, including maintenance of authorized individuals for cashflow instructions and outgoing wire instructions for private fund investorsEnsure proper execution of a variety of fund administration tasks, including but not limited to, daily fund governance, subscription, and redemption ordersLead the implementation of new processes and responsibilities within the team to ensure proper controls and procedures are in placeUnderstand how processes and systems interact and affect other areas of the firm – demonstrate an ability to anticipate downstream impactsCollaborate with Operations Department and Investment Team to ensure accurate processing throughout the lifecycle of each cashflowPromote and participate in ad hoc projects and process improvement activities for the team to streamline processes and increase efficiencyPartner with Client Portfolio Managers and Client Portfolio Analysts to provide a seamless client service experienceRequired Skills and Experience:5+ years of related industry experienceAbility to effectively balance providing excellent client service for our external partners while ensuring appropriate process is followed for internal risk mitigationDemonstrates a “no task is too small” mindset and is comfortable diving into the details partnering with direct reports when neededProven ability to make independent decisions in a fast-paced environment; consistently demonstrates good judgment in decision-making and excellent problem-solving skillsComfortable operating in situations that do not fall within black-and-white process; demonstrated adaptability and flexibility when dealing with shifting priorities and responsibilitiesDemonstrates effective collaboration with multiple internal teams; understands colleagues’ perspectives and consistently displays willingness to adapt team processes to better align with internal partners’ needsAbility to promptly gather impacted parties, achieve buy-in on next steps, and independently lead issue resolutionExcellent written and verbal communication skillsCapable of representing the team with both internal and external partnersCommunicates effectively and exhibits professional polish when coordinating with external partiesExcellent attention to detail, organization, and time management skillsCommitment to ongoing personal growth and developmentPreferred Skills and Experience:Management and oversight of direct reports to ensure open lines of communication, alignment of expectations, and that timely feedback is providedAbility to develop and motivate staff, and help position them for long-term successEducation Requirement:What we offer you:Joining the IR+M team is an opportunity to experience a unique and exciting culture and work environment. On a daily basis our employees are encouraged to personify our Core Values; working in a manner that emphasizes investment, respect, positivity, and motivation across the business and in delivering results for our clients.We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.Hybrid work environment allowing individuals to build strong bonds with colleagues in the office mixed with remote work capabilityMedical, dental, vision and life insuranceRetirement savings – 401(k) plan with a safe harbor contribution (3%), a company discretionary contribution (12%), and a broad investment lineupTuition reimbursement up to $15K year$5,000 Referral bonus for employees who refer new hiresBusiness-casual environment that includes the option to wear jeansGenerous paid time off upon hire – including 20 days of vacation, 2 wellness days, unlimited sick time plus eight paid company holidays and 2 floating days each calendar yearPaid volunteer time — 2 days per calendar yearLeave of absence programs – including paid parental and family leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)Fitness, health, and composting reimbursementsIn addition to the opportunity to participate in a discretionary bonus program, the salary range below describes the estimated minimum to maximum base salary range for a position of this level. Compensation decisions are dependent on the facts and circumstances of each candidate and may vary based upon but not limited to relevant experience, licensure requirements, certifications, skill set, and other business and organizational needs.Base Salary Range:$90,000-130,000This role is eligible for an annual performance-based bonus #J-18808-Ljbffr

Created: 2025-09-17