General Manager Cargo Operations East

How you'll help us Keep Climbing (overview & key responsibilities)As the General Manager Cargo Operations East you will provide leadership, oversight and strategic direction for managing the day-to-day hub operations. Additionally, you will facilitate the implementation and acceptance of change within the workplace.Responsibilities include but are not limited to:Develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and wellbeingEnsure that hub goals are met or exceeded. Facilitates the implementation and acceptance of change within the workplaceProvide leadership to direct reports supporting teams and the operationDevelop strategic plans which includes strategy development, plan development and executionMake actionable recommendations based on the data, and prioritizes improvements based on their ability to drive ROI, monitor fixes and follow through on post implementation resultsDevelop and execute of both the operating and capital plans for the given area of responsibility and further responsible for achieving those financial objectivesLead through demonstration of Delta’s core values as outlined in the Rules of the RoadCommunicate a compelling view of the organization’s purpose and value in a way that helps others understand the importance and impact of their contributions; advocates for othersWork with team members to develop specific behaviors, skills or knowledge needed to ensure sustained performance and to prepare for success in new responsibilitiesMust be able to build effective business partnerships with Deltas outside contractors/business partnersMaintain and establish cross-divisional partnerships with Maintenance, ACS, Flight Operations, Human Resources, Delta Technology, GSE, Properties and Facilities, Finance, Contractors and Process Engineering teams in a strategic manner to achieve key performance targetsEnsure a smooth, safe and secure operation while modeling Deltas vision and valuesResponsible for all environmental and EPA standards, regulations and compliance requirementsDevelop annual strategy plans for revenue targets, OJI improvements, productivity measurements, team building and succession planningProvide strategic leadership and promotes team building through motivational and directional coachingCultivate an environment of positive employee relations; has oversight of non-Delta personnel operations such as contractors/business partners; maintain and partner with contractual agencies, and securityMust be able to represent Delta in the community (government, non-profit agencies, fund raising initiatives)Resolve issues for customers regarding service failures or other complaintsMake sound decisions with positive results.Demonstrate high level of customer focus, finding win-win solutions for the customer and DeltaBenefits and Perks to Help You Keep ClimbingOur culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:Competitive salary, industry-leading profit sharing program, and performance incentives401(k) with generous company contributions up to 9%Paid time off including vacation, holidays, paid personal time, maternity and parental leaveComprehensive health benefits including medical, dental, vision, short/long term disability and life benefitsFamily care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stagesHolistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental healthDomestic and International space-available flight privileges for employees and eligible family membersWorld-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprintBusiness Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategiesRecognition rewards and awards through the platform Unstoppable TogetherAccess to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcareWhat you need to succeed (minimum qualifications)Experience in developing and executing business and operating plansAbility to lead direct report teams as well as influence without authority and work in a matrix environmentMust have strong business acumen, statistical, and analytical skillsMust embrace and champion continuous improvementShould be highly motivated and very customer service-oriented (both internal and external customers)Must be able to interact effectively with employees at all levels including management and frontline, requiring constant interaction with various personalities and with all levels of management and non-management personnelMust be proficient in Microsoft Word, PowerPoint, and ExcelMust be able to present complex material in a concise but comprehensive manner to senior leadersMust to able to anticipate roadblocks and plan appropriately to mitigate risksMust possess excellent critical thinking and decision quality abilitiesSome travel is required and must be able to work different shifts and hours as business needs requireMust be performing satisfactorily in current positionConsistently prioritizes safety and security of self, others, and personal dataEmbraces diverse people, thinking, and stylesPossesses a high school diploma, GED, or high school equivalencyMust be at least 18 years of age and have authorization to work in the United StatesWhat will give you a competitive edge (preferred qualifications)Understanding of Cargo operations and previous CGO experiencePrevious experience and demonstration of leading and driving change in a large operational environmentUnderstanding of continuous improvement methods including work measurement, process design, engineering economy, decision analysis, and Theory of Constraints/Six Sigma/Lean techniquesAbout the companyDelta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier. #J-18808-Ljbffr

Created: 2025-09-17