General Manager, The Street

OverviewThe General Manager (GM) has overall responsibility for the success and excellence of The Street Chestnut Hill and is relentlessly focused on customer, tenant, and client experience while always keeping the financial bottom line in mind. The Street has recently unveiled a major new building that includes 24+ new tenants. The GM is a leader at WS Development and has direct reports including a Marketing lead, assistant Marketing Manager, an Operations lead, Maintenance Technician, and a Property Coordinator. The ideal candidate will be both a strategic leader and one that motivates cross-functional and direct report teams with a passion for and understanding of a modern consumer-centric experience. This person looks to analogous but disparate industries (think Disney, cultural centers, civic public space, etc.) for inspiration and understands our innate challenge is a battle for people's time - in the pursuit of creating places where people want to be. Further, this person will possess exceptional interpersonal skills, the ability to sell what we do and inspire partners around the mission. This includes selling in the context of Leasing tours and brand partnership development. We work in an entrepreneurial environment, so the candidate must have the ability to pivot and evolve, and to make decisions in a rapidly-changing environment. Comfort in business plans, strategy, and financial fluency are a part of day to day project management. Candidates will come from a wide variety of backgrounds including retail, hospitality, entertainment and marketing. The day-to-day work of a GM is highly cross-functional in nature. The GM will report to a regional Director of Asset Strategy and Experience.Key position accountabilitiesOverall responsibility for achieving excellence in the day to day operations of The StreetOversight and ownership of general budget, supporting the business plan, and thinking like a fiduciaryLead regular activities of the center including brand management, marketing, operations, customer service, sales and administrative managementBuild + manage external partnerships, including those with tenants, customers, the community, the government and financial partnersActively consider your consumer and help identify leads for Leasing; partner with Leasing to attract, retain, and grow the best tenants in the marketPartner with Construction and Development to improve the property and continually focus on the details that make the customer experience the best it can be (consider parking, added services, amenities, public spaces, art, etc.)Be an integral part of the newly opened 27 Boylston by assisting with tenant fit outs, tenant marketing and staggered openings with a constant focus of making sure that the new tenants become integrated into the property and communityBuild and drive strategic brand partnerships, resulting in incremental revenue and added value experiences for your guestsExperience working in a complex cross-functional environment involving management of a wide variety of stakeholders - including the Executive Committee, marketing, operations, brand partnerships, competitive landscape, etc.Manage the property finances within the context of its performance and critically evaluate financial trade-offs. This includes preparing a budget and its managementJuggle a large workload with a focus on impact vs effort (and where your ROI will be the most effective)Develop and participate in a proactive MOD plan for your centerQualifications and competenciesExperience-centric mindsetEnthusiasm, curiosity, entrepreneurial initiative, and a strong work ethicA people-person who enjoys developing people, growing relationships and collaborationAbility to provide both strategic guidance and day-to-day tactical direction on a wide variety of operational and marketing-related mattersStrong organizational skillsSalesmanship and passionClear, concise communication skillsDesire to work hard with a strong sense of urgencyCan-do, optimistic attitudeOrientation toward innovation and trying new thingsConsistent focus on optimization and improvement (both self-improvement and the work)High ethical standards and integrityProficiency in computer skills, including Microsoft Office, Word, Excel and OutlookExperience leading a cross-functional team towards productive, shared outcomesAbility to handle multiple projects simultaneouslyComfort with ambiguity and adaptability to changeEducation and experienceCollege degree required with MBA or other advanced degree preferred7+ years experience in retail property management, retail, consumer goods, hospitality, marketing or a service industry preferredExperience working in a fast-paced, rapidly evolving workplaceDemonstrated success as a proven leader, passionate about hiring great people, leading great people, and developing great peopleAbout WS DevelopmentMassachusetts-based WS Development is a mixed-use developer with a singular mission: creating places people want to be. With an approach that values art, science, innovation and, above all else, people, WS strives to engage each community it serves with best-in-class experiences, designed with our customers, tenants and partners in mind. Established in 1990, WS is one of few vertically-integrated real estate companies that conceptualizes, owns, operates and leases more than 100 properties that range from cutting-edge urban spaces to lifestyle and community centers. With over 22 million square feet of existing space and an additional nine million square feet under development, it is one of the largest privately-owned development firms in the country.WS is where great ideas and great people come together to design, build, and operate some of the best loved real estate projects in the country. We live at the intersection of entrepreneurship and establishment. We have the infrastructure of decades supporting a culture of free-thinking excellence.We expect every WS employee to feel welcomed and valued irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, marital status, parental status, cultural background, and life experiences. 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Created: 2025-09-17