Director, Business Systems, GTM

Position SummaryWe are seeking an experienced Director of Business Systems to lead and scale our Go-To-Market (GTM) technology stack, including Salesforce and related systems across Sales, Marketing, Customer Success, and Revenue Operations. In this critical leadership role, you’ll partner with cross-functional stakeholders to ensure our systems are aligned with business goals, highly scalable, and driving productivity and insights across the GTM organization.This role is ideal for a systems leader who thrives in fast-paced environments, has deep experience in enterprise SaaS GTM workflows, and knows how to build scalable systems and processes that empower growth.About the roleOwn the GTM systems roadmap and architecture, including Salesforce and integrated systems across RevOps, MarOps, and Customer Success.Collaborate with Sales, Marketing, Customer Success, Finance, and Product teams to align system capabilities with business objectives.Lead the administration, configuration, and optimization of Salesforce and related tools (e.g., Marketo, Outreach, Gainsight, LeanData, CPQ tools, ZoomInfo, etc.).Build and lead a high-performing team of systems analysts, admins, and developers focused on GTM tools.Drive continuous improvement in GTM workflows through automation, best practices, and process design.Ensure system data is accurate, accessible, and actionable for forecasting, attribution, and performance analytics.Lead end-to-end delivery of complex systems projects, including requirements gathering, design, implementation, testing, and change management.Manage third-party vendors and consultants to support system implementation and administration.Maintain a secure, compliant, and well-documented systems environment in partnership with IT and InfoSec teams.About you10+ years of experience in business systems or RevOps roles, with at least 3+ years in a leadership capacity.Proven success managing Salesforce architecture and administration at a high-growth B2B SaaS company.Experience with GTM systems such as Marketo, HubSpot, LeanData, Outreach, Clari, CPQ (e.g., Salesforce CPQ), Gainsight, and similar tools.Strong understanding of B2B SaaS sales and marketing processes, metrics, and operations.Experience scaling systems and processes in support of rapid company growth.Excellent project management skills with a track record of delivering cross-functional systems projects.Strong analytical skills and understanding of data governance and reporting best practices.Excellent communication, collaboration, and stakeholder management skills, with the ability to translate business needs into scalable system solutions.Bachelor's degree in Business, Information Systems, Computer Science, or a related field (MBA or advanced degree a plus).Work LocationSan Francisco, CA, HybridWhat you will have at HarnessCompetitive salaryComprehensive healthcare benefitsFlexible Spending Account (FSA)Flexible work scheduleEmployee Assistance Program (EAP)Flexible Time Off and Parental LeaveMonthly, quarterly, and annual social and team building eventsMonthly internet reimbursementThe compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: transparency$195,000 — $225,000 USDHarness in the newsHarness Grabs a $150m Line of CreditWelcome Split!SF Business Times - 2024 - 100 Fastest-Growing Private Companies in the Bay AreaForbes - 2024 America's Best Startup EmployersSF Business Times - 2024 Fastest Growing Private Companies AwardsFast Co - 2024 100 Best Workplaces for InnovatorsAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.Note on Fraudulent Recruiting/OffersWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (or you can contact your local law enforcement agency. #J-18808-Ljbffr

Created: 2025-09-17