Field Test & Commissioning Engineer - Chicago (IL)

Field Test & Commissioning Engineer - Chicago (IL)About usAt Gideon, we’re transforming the world of logistics with Trey, our autonomous forklift — already deployed in real operations and backed by a strategic partnership with Toyota. You’ll be at the center of real-world deployment, helping customers go live with advanced robotics in high-impact environments.Our team, based in Croatia and USA, consists of 80+ super-talented people, including top-notch experts in the field of hardware and software engineering, and is devoted to developing robots with a mission of making people's work easier.We are an ambitious group of tech enthusiastswith different backgrounds, skills, and experiences, very excited and passionate about what we do! And above all, we cherishteam spirit, constant learning and kindness. There is much more to learn, so we hope this piqued your curiosity!About the roleThis role is all about being in the field — running structured tests, identifying issues, working through system setups, and helping bring robots into full operation on-site. You’ll play a key role in bridging product and deployment by combining testing, troubleshooting, and basic software/hardware configuration. If you're not comfortable with frequent travel and working in real-world environments, this role likely isn't the right fit.You'll be the boots on the ground, making sure our robots perform flawlessly in the real world — where it truly counts.We are looking for a person who is ready to travel for around 50% of the time to work on sites across different states.Responsibilities we’ll trust you with:This role integrates three core disciplines: field deployment engineering, customer support, and product feedback. You'll bridge the gap between hands-on implementation, direct client interaction, and internal product improvementRobot Deployment Activities:Commission and configure Gideon’s AMR systems: software, hardware, system checks, calibration, and performance validationSet up the environment (charging stations, network, and infrastructure)Conduct functional testing and log analysis to ensure safe and reliable operationProvide on-site customer training, knowledge transfer, and deployment documentation for project handoverCollaborate with the project manager on required documentation and deliverablesSurface issues early and ensure robots are ready for go-liveTravel extensively (up to 60%) for customer site deploymentsOn-Site SupportTroubleshoot and resolve system malfunctions, including urgent repairs and replacementsOffer immediate customer support for critical issuesAssist remotely (phone, email, ticketing) and resolve minor operational problemsDuring Off-Site PeriodsAnalyze system logs to identify and address suboptimal robot behaviorSupport internal software and hardware testing, providing feedback to improve product reliabilityMaintain and improve technical, deployment, and customer-facing documentationYour area of expertise:A field-first, hands-on mindset — someone who thrives outside the office, in real operational settingsWillingness and availability to travel frequently, sometimes for extended on-site workExperience with robotics, industrial automation, or commissioning hardware/software systems is a plusBasic experience with Linux OS, Docker and GitFamiliarity with hardware platforms and robot sensors (cameras, lidars, ultrasonic, etc)Basics in scripting programming languages (Bash, Python)Basic software knowledge: understanding of logs, system states, network configuration, etcStrong troubleshooting instincts and clear communication skillComfortable working independently and representing the company on-site with customersFamiliarity with bug tracking/test tools (e.g. Jira, test management systems) is a plusValid US work authorization and driver’s license requiredFamiliarity with Robot Operating System (ROS)Experience with electrical and mechanical toolsSteps in the selection process:IntroductionTell us about your experiences and interests, and we will tell you more about the position, about our team and Gideon as a whole. We cherish the individual approach to every candidate and we are always curious to hear how we fit into your plans!Technical AssessmentThis stage will show you how the actual job will look like and how you fit in. You will get an insight into technical details by completing the technical task and discussion with one of our senior experts.Final interviewThe final step is a more in-depth conversation where you will get a full picture of how your work in Gideon would look like and what kind of culture we cherish.Offer!If all goes well, this is when we send you the offer with the information and details about compensation, vacation policy,benefits plan and all the other working details. #J-18808-Ljbffr

Created: 2025-09-17