Distinguished Engineer - SRE

Apply prior to the end date: September 30, 2025 Overview When you join Verizon, you’ll be part of a team that values ideas, growth, and impact. We power and empower how people live, work and play by connecting them to what brings them joy. Our V Team is a community that listens, learns, and thrives together. What you’ll be doing Responsible for application support of Customer Care and Store web applications in the value segment. This includes designing workflow, development and automation of tools to be used by command center and support members to resolve tickets in a timely manner. Work closely with the development team on backlog, RCAs and adoption of new feature launches. Leading a team of 50+ engineers and meeting defined SLAs for customer experience Developing process reflow applications and automation tools Developing proficiencies across systems and partners to meet SLAs Defining strategy and execution of AI Ops and LLM integration for application support Building Datafixes framework and abstraction for address incident impacted customers Developing and maintaining operational standards (SLO, SLIs) for all user journeys with funnel monitoring Responsible for assessing response and determining root cause for all incidents Developing dashboards, alerting mechanisms and operations for early detection, effective categorization, predictive root cause and self-healing Building technical requirements to agile development teams Defining training for support and adoption for new feature launches Leading continuous documentation and knowledge sharing for faster resolution What we’re looking for You'll need to have Bachelor’s degree or four or more years of work experience Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training Experience in application support for web applications including: JavaScript technologies like Angular and/or Next.js Experience in application support for middle-tier applications, including Java and Spring Boot Experience in application support for database technologies like Oracle and Cassandra Experience in ITSM tools like ServiceNow, Jira Experience in using APM, user experience monitoring and log monitoring tools Even better if you have Bachelor’s degree in Computer Science or related field Experience with BPM technologies like BPM, Pega, and Camunda Experience designing and implementing Java and Spring ecosystems, including Spring Boot and Spring Security applications or microservices Experience with anomaly detection on OpenSearch/ELK/Splunk platforms Experience with database technologies like Oracle, Cassandra and Postgres Experience doing blameless post-incident analysis Experience with monitoring tools Experience with tracing and observability like Jaeger, OpenTelemetry Experience with user experience monitoring tools like New Relic, Quantum Metrics, Glassbox Understanding of L1, L2 reference architectures and design implementation patterns Excellent verbal and written communication skills If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $137,000.00 - $263,000.00. Connect with the best and brightest to help innovate and operate some of the world’s largest platforms and networks. Stay in touch Even if you’re not a V Teamer (yet), we’d love to keep you in the loop. We can’t help it—connection is kind of our thing. So be sure to sign up to become part of our network. #J-18808-Ljbffr

Created: 2025-09-17