Configuration and Automation Engineer

DescriptionIn this role, you’ll work at the intersection of systems analysis, automation, and data intelligence — enabling our support specialists to work more efficiently and effectively.You will own the configuration of our internal tools and developing automation. The ideal candidate thrives in fast-paced environments, understands how large-scale systems operate, and is eager to work closely with both technical and operational teams.ResponsibilitiesConfiguring and customizing internal tools to support multiple app review workflows.Developing assistive tools for decisioning systems, ensuring outcomes are accurate, explainable, and scalable.Driving functional requirements to improve event-driven compute solutions (e.g., FaaS) used to generate actions and insights based on real-time signals and telemetry.Collaborating with support operations teams to understand workflows, identify bottlenecks, and surface data needs.Debugging and inspecting apps, including signals such as network traffic and binary analysis output, to identify new opportunities for automation.Querying and processing large-scale datasets using platforms like Trino and HDFS.Minimum Qualifications6+ years of professional experience.Experience with client-server architectures and tools that dynamically generate or configure user interfaces.Background in supporting high-volume operations such as support desks, customer service platforms, or call centers.Preferred QualificationsFamiliarity with Apple’s SDK and an understanding of how apps work, including the ability to interpret binary analysis output, control flow graphs, network traffic, etc.Hands-on experience with event-driven compute or function-as-a-service (FaaS) platforms.Experience querying and analyzing large datasets using tools like Trino, HDFS, or similar big data technologies.Proficiency in Python, particularly for data analysis.At Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $118,500 and $244,100, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant . #J-18808-Ljbffr

Created: 2025-09-17