Fitness Facility General Manager

Benefits:Bonus based on performanceCompetitive salaryEmployee discountsOpportunity for advancementPaid time offRetro Fitness Montclair is a premier fitness center dedicated to helping our members achieve their health and wellness goals. We pride ourselves on providing a welcoming, high-energy environment for fitness enthusiasts of all levels.We are looking for an enthusiastic and results-driven General Manager to lead our team and ensure exceptional member experiences.Key Responsibilities:Leadership & Team Development:Recruit, train, and mentor staff to achieve performance excellence.Set team goals and monitor progress using KPIs, such as employee satisfaction scores and staff retention rates.Operations Management:Maintain gym cleanliness, functionality, and safety standards, measured by member satisfaction scores and internal audits.Ensure all equipment and facilities are in working order, minimizing downtime and repair turnaround times.Member Engagement & Retention:Drive exceptional member experiences, achieving high Net Promoter Scores (NPS).Develop strategies to increase membership retention, targeting a churn rate below 5%.Sales & Marketing:Drive membership growth by meeting or exceeding monthly new membership targets.Implement and analyze marketing campaigns with a focus on ROI and lead conversion crease ancillary revenue streams, such as personal training sessions and retail sales, to meet revenue goals.Financial Management:Manage and optimize budgets to maintain cost-efficiency, ensuring profitability metrics are met.Monitor daily and monthly financial KPIs, such as revenue per member (RPM) and operating profit margins.Performance Analysis:Use data and KPIs to evaluate club performance, providing regular reports and actionable insights to ownership.Continuously identify opportunities for improvement based on data trends and feedback.Qualifications:Minimum of 3 years of experience in a managerial role within the fitness, retail, or hospitality industry.Proven track record of meeting and exceeding KPIs related to sales, customer satisfaction, and operational efficiency.Strong leadership, problem-solving, and team-building skills.Excellent communication and customer service abilities.Proficiency in financial reporting and CRM systems.Passion for health and fitness.What We Offer:Competitive salary and performance-based plimentary gym membership.A chance to lead a passionate team in a thriving fitness community. #J-18808-Ljbffr

Created: 2025-09-17