Kalamazoo Area General Manager – New Way Thrift ...

The General Manager (GM) of New Way Thrift Store is responsible for leading the overall operations and growth of New Way Thrift Store. The General Manager is responsible for interacting with the public, leading and training staff and volunteers, tracking hours, running reports, processing sales transactions, receiving donated items, processing donations, and restocking the store. This position will also oversee teen employees who are a part of the W.E.R.X. Youth Employment Program to develop positive workplace skills and behaviors. There will be opportunities to be involved in direct ministry activities. Building relationships with adult and teen volunteers is a key job function.New Way YFC Thrift Store is a faith-based store under the direction of Youth For Christ Kalamazoo. All employees are representatives of both of these organizations while working at New Way and will uphold the Youth for Christ cultural attributes.Position RequirementsRetail Responsibilities:Hiring, training, supervising, and motivating employees to achieve sales targets and provide excellent customer service.Implementing sales strategies, setting sales targets, and analyzing sales data to drive revenue and profitability.Managing the store's budget, monitoring expenses, and ensuring profitability.Addressing customer complaints, resolving issues, and ensuring a positive customer experience.Creating appealing store displays and maintaining high visual standards to attract customers.Ensuring the store is clean, organized, and safe, and managing daily operations to maintain a smooth workflow.Developing and implementing promotional strategies, organizing in-store events, and collaborating with the Development Team.Scheduling: scheduling staff, volunteers, and WERX students to ensure adequate coverage while maintaining budgetary constraints.Donations: overseeing the scheduling of donation pick-ups and deliveries while maintaining the New Way Box Truck.Spiritual Responsibilities:Seek God’s guidance and wisdom through prayer and meditation, for the Youth for Christ organization as a whole, as well as for New Way initiatives.Participate and lead regular times of prayer and devotion as a regular aspect of your role within YFC.Model empathy, humility, and care for all people. This includes promoting equity and inclusion in word and in the practice of faith expression.Building and maintaining a spiritual support team.Knowledge & Skillset:Leadership and Management: Ability to lead, motivate, and guide a team of staff, volunteers, and youth to achieve goals.Customer Service: Excellent communication and interpersonal skills to interact with customers effectively.Problem-Solving: Ability to identify and resolve issues, both with customers and within the anizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a well-organized store.Financial Acumen: Understanding of budgets, sales analysis, and financial reporting.Product Knowledge: Understanding of the products sold in the store and the ability to answer customer inquiries.Marketing and Promotion: Ability to develop and implement marketing strategies to attract customers, volunteers, and donations.Must be comfortable in a public-facing roleHave the ability to inspire, assemble, and mobilize staff and volunteersPossess the maturity and ability to interact with all types of peopleBe detail-oriented and organizedPossess the ability to delegate and get things doneStrong verbal and written communication skillsAbility to assemble and empower teamsMust be proficient is MS Office and database experience, Square experience preferred.Must be physically able to lift 50 lbs and move large furniture with a cart or dolly.Credentials Required & Preferred Education:Knowledge of OSHA requirements and Kaizen principles preferred.Must feel a calling to work with youthMust have an active driver's license and clean driving recordMust have a good record in working with children and youth; cannot be on the CPS Registry or the Sex Offender RegistryHealth coverage stipendBasic Life and AD&D coverageLong-Term Disability Insurance403(b) Retirement Match (after 1 year of employment)10 paid holidays, three weeks of PTOMileage ReimbursementAccess to discounted online college undergrad and graduate programs with provided grant fundingEEO StatementYouth For Christ (YFC) provides equal employment opportunities (EEO) employees and applicants for employment without regard to race, color, sex, national origin, age, handicap, marital status, or other unlawful discriminatory characteristics in accordance with applicable federal, state and local laws.YFC is classified as an Association of Churches and as such our hiring practices reflect that designation. As a religious nonprofit organization, YFC incorporates within each leader role, the requirement to model, teach, share and live the faith. The relationship between YFC’s mission and each of its leaders is its lifeblood and as such does at all times and in all instances reserve the right to make employment decisions based upon a person’s religious beliefs, personal character and lifestyle consistent with our understanding of the Bible or with our overall goals and requirements for Christian ministry.We seek to create a workplace that is intentional about Kingdom Inspired Diversity. Our commitment to our employees extends to their opportunities for growth, development, promotion, training and compensation.We will make reasonable accommodation for qualified individuals with known disabilities, unless doing so would result in an undue hardship to the organization.Use the “Accept” button or close this notice to consent. #J-18808-Ljbffr

Created: 2025-09-17