Senior Analytics Engineer San Francisco, California

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.What/'s the opportunity?The Analytics Engineering team provides all parts of Intercom’s business with the right set of accurate and up-to-date data tables that form the basis of all of our most important operational and strategic data-driven decisions.The team uses their deep knowledge of how GTM teams work to anticipate their data needs. They use their deep technical expertise to design the right data models and reliably turn these models into high-quality core data assets in our data warehouse. The team are experts at driving data model efficiencies and solving data quality issues at their root cause.This team is the glue between all of our Analyst teams and our Data Infrastructure teams. They speak everyone/'s language and make everything faster.What will I be doing?Data Platform Development: Design, build, and manage scalable data pipelines and ELT processes to support a robust, analytics-ready data platform.Cross-functional Collaboration: Partner with engineering, analytics, and business teams to understand data needs and ensure accurate, insightful data solutions.Data Strategy & Governance: Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.Advanced Analytics & Insights: Conducted in-depth data analysis and built custom models to support strategic business decisions and performance measurement.Automation & Optimization: Streamline data collection and reporting processes to reduce manual effort and improve novation in Data Infrastructure: Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.Impact Measurement: Developed a strategy and technical pipeline for evaluating research output impact using citation metadata.What skills do I need?You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented codeYou/u2019re familiar with the modern data stack. DBT and Snowflake experience are a big plus.A growth mindset and eagerness to learn.You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offsYou practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiencesExposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformationsWorked in Tableau, Looker, or similar visualization/business intelligence platformExperience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or StripeFamiliarity with PythonWe are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!Competitive salary and meaningful equityComprehensive medical, dental, and vision coverageRegular compensation reviews - great work is rewarded!Flexible paid time off policyPaid Parental Leave ProgramIn-office bicycle storageFun events for Intercomrades, friends, and family!The base salary range for candidates within the San Francisco Bay Area is $192,400 - $223,600. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core tercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local terested in building your career at Intercom? Get future opportunities sent straight to your email.Apply for this jobSubmit your application using the form on our Careers page.Disability & Equal Opportunity informationIntercom collects voluntary self-identification information as part of its commitment to equal employment opportunity. The information is confidential and will not be used in hiring decisions. 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Created: 2025-09-17