Manager, Digital Client Experience

Manager, Digital Client Experience page is loadedManager, Digital Client ExperienceApply locations Boston time type Full time posted on Posted 5 Days Ago job requisition id R1924Job Description SummaryFor over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.HarbourVest is an equal opportunity employer.This position will be a hybrid work arrangement, which translates to 2-3 days minimum per week in the office.Position SummaryWe are seeking a detail-oriented and technically proficient Portal Manager to oversee the operations, optimization, and continuous improvement of our investor portal. As a key interface between the firm and its investors, you will ensure the seamless delivery of documents, reports, and data through a secure and user-friendly platform. This role sits at the intersection of Client Experience, Investor Relations, Operations, and Technology and plays a critical role in delivering a best-in-class digital experience to our Clients.________________________________________Key ResponsibilitiesPortal Administration: Own day-to-day management of the investor portal (e.g. ensuring data accuracy, security, and accessibility).Asset management industry knowledge, with demonstrated knowledge of digital trendsExperience running SaaS tools or digital platforms (ideally client websites/portals) with strong grasp of user flows, feature roadmaps, and prioritizationComfort and a level of understanding around data feeds and APIs, and how data is sourced and displayedExperience and understanding of UI/UX concepts; with Figma or wireframing experience and ability to assess and evaluate things like interface, navigation, mobile responsiveness of the client websiteUser Support & Access Control: Handle investor onboarding and offboarding within the portal, handle user access requests, troubleshoot issues, and ensure timely response to investor inquiries.System Optimization: Collaborate with internal partners (IR, IT, Compliance, Fund Admin) to enhance portal functionality and UX; recommend tools and improvements as needed.Vendor Coordination: Liaise with portal providers and third-party administrators to ensure service levels are maintained and system updates are implemented pliance & Security: Uphold data privacy protocols and ensure compliance with cybersecurity standards, legal requirements, and investor confidentiality agreements.Reporting & Analytics: Generate and distribute portal usage reports, track engagement metrics, and provide insights to help inform investor communication strategies.________________________________________QualificationsProven ability to work well with product, design, and engineering teams, while also interacting with customers, partners, and collaborators such as legal, marketing, etc.8–10 years of experience in investor relations, financial technology, fund administration, or IT operations within financial services or private equity.Managerial experience preferred.Strong understanding of private equity structures, fund documents, and investor reporting.Strong project management skills. Outstanding focus on detail, strong ability to handle sensitive information with discretion.Excellent communication abilities with an emphasis on delivering high-quality service.Awareness of industry standards for accessibility and data privacyProactive approach, forward thinker who can set and own a vision for how the experience should continue to evolve and enhance over time.Bachelor’s degree: Information Systems, Finance, Business Administration, or related field.#LI-HybridAbout UsHarbourVest is an independent, global private markets firm with over 43 years of experience and more than $138 billion assets under management as of September 30, 2024. Our interwoven platform provides clients access to global primary funds, secondary transactions, direct co-investments, real assets and infrastructure, and private credit. Our strengths extend across strategies, enabled by our team of more than 1,200 employees, including more than 230 investment professionals across Asia, Europe, and the Americas. Across our private markets platform, our team has committed more than $59 billion to newly-formed funds, completed over $55 billion in secondary purchases, and invested over $40 billion in direct operating companies. We partner strategically and plan our offerings innovatively to provide our clients with access, insight, and global opportunities. #J-18808-Ljbffr

Created: 2025-09-17