Client Partner (Chicago/Seattle)

The Client Partner is a Business Development Leader who establishes themselves as an expert and business ally to their clients. With a mixture of advocacy and inquiry skills, the Client Partner provides maximum value in every sales interaction. They leverage industry knowledge, challenge assumptions, ask difficult questions, bring insight, and provide solutions to their clients’ specific business afflictions and aspirations. Customers include a range of mid-tier companies, enterprise, and multinational corporates. Client Partners seek to uncover new opportunities and connect clients’ strategic goals and challenges to SoftServe’s suite of service offerings for increased account revenue and wallet share through the creation of new sales opportunities.Duties & ResponsibilitiesLead business development activities, develop new opportunities with existing client(s), and achieve sales booking and billing targetsDevelop and maintain a key account plan to lead a comprehensive account strategy based on a deep understanding of the client’s pain points and goalsBuild and grow relationships with relevant decision-makers that result in increased account revenue and wallet shareUse personal expertise to uncover the client’s known and unknown needs and goals, communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreementFacilitate the opportunity and proposal management activities; ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further information, and facilitate follow-up sessions with the client to monitor progressAs the customer champion you collaborate in cross-functional teams to build strong relationships: team up with account execs on accounts that will be added to your portfolio, lead account development activities with the customer as well as partner teams, liaise with services teams to understand customer's business goals, project goals and success for effective cooperationAchieve superior NPS scores with clients, provide input into client participation in the SoftServe NPS process, monitor customer satisfaction at each stakeholder level, and initiate changes needed to increase satisfaction, and provide leadershipBuild trust, expand network and reputation with clients at all appropriate levels, including senior technology and business executives, to drive and execute an effective account growth strategyEnsure quality data (CRM) to enable effective customer retention and business development activities, identifying and resolving issuesEnsure operational compliance through a deep knowledge and understanding of the organization's policies, target APMs for accounts and procedures, and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standardsUnderstand major IT infrastructure and security requirements at the client sideBe an active member of our client partner community, participate in the development of your own capabilities (assessment and development planning activities, formal and informal training, external professional accreditation)Expected to embrace our company values, as a SoftServian, you are committed to promoting and supporting a work environment built upon mutual cooperation and respect for one anotherCollaborate with internal and external stakeholders to support the timeliness of invoice processingLeverage client relationships to prompt facilitation of payment, as deemed appropriateCrisis resolution (strategizing, approving, communicating, overall support, etc.)Previous consultative sales or customer management with an emphasis on account revenue growth, working with enterprise or large ISV clientsStrong understanding of IT consulting and software development terms and concepts, technology, external regulation, and industry best practicesExperience working in a fast-paced environmentExperience of working with multi-cultural and geographically disbursed teamsExperience in building a trusted rapport with clients, influencing decision making, and working across executive and operational levels on the IT and business sideExperience in tracking multiple customers and managing legal processes (contract renewals, negotiations, NDA, etc.)Required SkillsSelf-driven and highly motivated to excelStrong interpersonal and communication skillsStrong negotiation and presentation skillsSupervisory ResponsibilitiesQualificationsEducation: bachelor’s degree in a relevant field (Information Technology, Business, or related discipline). Advanced degrees are a plusCertifications: relevant certifications in client success/relationship, project management, or leadership (CBRM, CSAP, ITIL, PMP, etc.) are advantageousOther RequirementsWillingness to travel a minimum of 30% to the client and team locationThis posting includes an anticipated salary range that SoftServe expects to offer for this position. The range provided reflects the base salary only. Final compensation within this range will be determined based on a number of factors, including, but not limited to: geographic location, relevant experience, education, certifications, skills, budget, and market conditions.The anticipated salary range for this role is $104,650.00 – $177,100.00 annually, in line with our internal compensation framework and budget allocation for the role. Most candidates are offered a salary within this disclosed range. If the role is eligible for a variable pay plan, this would be considered separately and may provide additional earnings beyond the base salary range reflected here.Please note, the information provided in this posting is a general summary and may not include all compensation elements or benefits associated with the positionSoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.SOFTSERVE IS WHERE YOU AREEnjoy our Flexible Workplace - work from home, or in any office of your country! #J-18808-Ljbffr

Created: 2025-09-17