Manager, Revenue Technical Support

Position Summary Please Note that Immigration Sponsorship is NOT Available for this role. At Sam's Club, we are dedicated to enhancing the value of our membership by fostering strategic partnerships with suppliers, offering unique and fulfilling experiences. Our Member Access Platform (MAP) is integral to this mission, connecting suppliers, marketers, and merchants to deliver impactful omnichannel experiences supported by measurable insights. This is an exciting opportunity to contribute to a rapidly growing, high-visibility team within Sam's Club. We believe in the power of targeted, accountable digital advertising, underpinned by our robust first-party member sales data. The expansion of our digital advertising business is vital for driving Sam’s overall growth strategy. Sam's Club MAP is seeking a highly motivated and skilled Manager, Ad Tech Operations to contribute to critical initiatives aimed at optimizing our ad platform infrastructure and supporting the adoption of proprietary Sam's Club advertising technology. This role requires a professional with strong project coordination skills, a collaborative approach, and the ability to effectively communicate with various stakeholders. The Manager will play a key role in supporting the evolution of our ad serving capabilities, contributing to scalability, efficiency, and alignment with overall business objectives. What you'll do Support Ad Platform Initiatives: Assist in the execution of migration projects for advertising platforms and support the adoption of future Sam's Club proprietary ad technology. Facilitate Cross-Functional Collaboration: Collaborate with Product, Engineering, Media Activation, Sales, Yield, and Trafficking teams to support requirements definition, foster alignment, and help resolve interdependencies. Communicate Stakeholder Updates: Provide regular updates to stakeholders on ad platform strategy and performance, and support the preparation of materials for executive-level communications. Platform Support: Own the Tier 2+ support processes, contribute to the establishment of standardized workflows and support guides, and offer guidance on ad creative and tag issues to ensure accurate campaign tracking and reporting. What you'll bring 3-5 years of experience with various ad platforms, including Google Ad Manager (GAM), The Trade Desk (TTD), LiveIntent, and search ad platforms. Familiarity with Order Management Systems, particularly AdBook. Understanding of fraud identification and mitigation tools such as IAS, DoubleVerify, and HUMAN. Knowledge of advertising compliance, privacy and standardization principles, specifically GDPR, CCPA, and MRC accreditation. Experience supporting ad technology migrations and implementations. Solid understanding of the ad serving process and ad tech ecosystem, including ad servers, SSPs, DSPs, DMPs, and analytics platforms. The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Who Are We Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, operating almost 600 clubs in the US. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Benefits Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company-paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Short-term and long-term disability; company discounts; Military Leave Pay; adoption and surrogacy expense reimbursement; and more. Live Better U is a company paid education benefit program for associates. Eligibility requirements apply and may depend on job classification and length of employment. See One.Walmart for details. For information about benefits and eligibility, see One.Walmart. Primary Location 221 River St, Hoboken, NJ 07030, United States of America The annual salary range for this position is $84,000.00-$156,000.00 (Hoboken, NJ). The annual salary range for this position is $91,000.00-$169,000.00 (San Bruno, CA). Additional compensation includes annual or quarterly performance bonuses. Minimum Qualifications Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area and 4 years’ experience in production support, software support, or technical support OR 6 years’ experience in production support, software support, technical support, computer science, information technology, engineering, computer information systems, or related area 2 years’ supervisory experience Preferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. Primary Location #J-18808-Ljbffr

Created: 2025-09-17