Sr Customer Solution Engineer Boston, MA, United ...

At Zuora, we do Modern Business . We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.The Team & RoleOur growth story is only just beginning and our Customer Solution Engineering team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Customer Solution Engineer, to help us bring home the technical win and take on this huge market opportunity.Working hand in hand with our Account Executives, you’ll solve some of the most interesting business-critical challenges and transformations. You’ll focus on prospects and customers; helping them embrace digital transformation, to be disruptors, and avoid being disrupted. As the CEO aka “ZEO” of your domain, you’ll become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel. You’ll leverage your technical prowess to knock out the competition and demonstrate how Zuora allows the world’s largest companies to unlock new growth in the new world of total monetization.This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.What you’ll doComplete Zuora’s in-depth onboarding and sales training to become an expert in Zuora’s products, services, unique solutions, and technical capabilitiesOwn the technical relationships with a deep understanding of customer needs and constraintsOwn adoption and the technical health of the customerDeliver product demonstrations and technical presentations to a C-Level audience and articulate how Zuora’s platform will allow their business to succeed and growCreate end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industriesSecure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closingAct as the front-line liaison to our product management team by informing our product roadmap based on prospects’ needsOwn making sure the customer is realizing value against their expectationsResponsible for defining & monitoring the business case and KPIs in the account planHelp shape commercial strategy and technical action planHelp identify white space including the extension of our footprint & capabilities and expansion into new BUsCommercially present solutions in easy-to-grasp waysCoordinate resources from across Zuora & partners from a technical standpointWork with product & solution management to share the context (why) behind customer requests and potential applicability to others in a segmentManage escalations internally and externally with support from AEs and Customer Support to identify a root cause and action planAsk for customer reference after milestones are delivered, with follow-up support from AEs and customer advocacyCollaborate with solution architects in overall design and approachSupport sales and marketing at field events with product demonstrations and technical subject matter expertiseRespond to technical elements of RFI’s / RFP’sTravel throughout your sales territoryYour experience3+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect)Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in The Subscription EconomyExcellent presentation skills and the ability to drive discussions for both small and large groups within organizationsStrong business value selling experience and familiarity with SaaS and Cloud technologyAn understanding of subscription and recurring revenue business modelsExperience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.)General understanding of API development and various coding languages (php, ruby, java, etc.)Bachelor’s Degree and/or relevant FinTech experienceAs an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:Competitive compensation, corporate bonus program and performance rewards, and retirement programsMedical, dental and vision insuranceGenerous, flexible time offPaid holidays, “wellness” days and company wide end of year break6 months fully paid parental leaveLearning & Development stipendOpportunities to volunteer and give back, including charitable donation matchFree resources and support for your mental wellbeingSpecific benefits offerings may vary by country and can be viewed in more detail during your interview process.Location & Work ArrangementsOrganizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.Our Commitment to an Inclusive WorkplaceThink, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at).The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here .$109,500 — $193,200 USDLet’s do this.You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed. #J-18808-Ljbffr

Created: 2025-09-17