AI Engineer

About UsAt Hiya, we’re revolutionizing voice communication to make it more secure and productive. Our mission is to protect against spam and fraud, connect businesses with customers, and secure global telecommunications.Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.Today, our Voice Intelligence Platform powers over 500 million users worldwide. Leveraging adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice interactions across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, HP, KPMG, and more.About the PositionAI Engineers are responsible for developing and integrating AI solutions into Hiya’s products, focusing on rapid iteration, prompt engineering, and practical application. You'll fine-tune and optimize foundation models, craft sophisticated multi-agent systems, and invent novel solutions to power the next generation of voice intelligence.What You’ll DoIntegrate AI solutions into existing products and workflowsCollaborate with cross-functional teams to understand business requirements and translate them into technical solutionsConduct model evaluations, prompt engineering, and fine-tuning of large language models (LLMs)Implement and manage AI orchestration, including agent-based systemsParticipate in the design and implementation of AI-powered applications and interfacesHelp shape the technical direction and best practices for LLM application developmentStay at the forefront of AI research and incorporate state-of-the-art techniquesWhat You’ll Need to SucceedProficiency in programming languages such as Python, JavaScript, or TypeScriptExperience working with foundational model APIs and pre-trained open source modelsStrong understanding of machine learning workflows, including model evaluations and LLM fine-tuningFamiliarity with AI orchestration and agent-based systems and best practices (LangChain, AutoGen, n8n)Excellent problem-solving skills and the ability to work independently and collaborativelyStrong communication skills and the ability to translate technical concepts to non-technical stakeholdersThe person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others' opinions and committing to decisions.You will have a fast start if you have experience:Experience with cloud platforms such as AWS, Google Cloud, or AzureKnowledge of Kubernetes and containerization technologiesExperience with data science and ML engineeringFamiliarity with retrieval-augmented generation (RAG)The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.More DetailsThe salary range for this role is between $134,000-$262,000. When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.Start Date: ImmediatelyStatus: Full-timeType: HybridLocation: Seattle, WATravel Requirements:Department: EngineeringReports to: VP of EngineeringBenefitsEquity compensation401K program with 3% match through Fidelity InvestmentsSelf-managed vacation plan15 Paid holidays including Recharge Days100% covered medical, dental, and vision for the employee and 50% coverage for dependentsFlexible spending, health savings accounts and Pretax dependent day care savings planPaid parental leaveVoluntary Life and AD&D, and Accident insurance optionsEmployer-paid life insuranceEmployer-paid long-term disability coverage (in qualifying states)Donation Matching for a charity of your choice (up to $1,000/year)$1,000/year reimbursement in Professional Development fundsThis position is based in Seattle, WA, USA.We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us! #J-18808-Ljbffr

Created: 2025-09-17