Retail Branch Manager- Richards Bay (Bridge City)

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertDate: 26 May 2025Location: Richards Bay, KwaZulu Natal, ZAWho are we?Sanlam Developing Markets [SDM](a wholly-owned subsidiary of Sanlam Life Limited) is a leading financial services provider in South Africa's entry-level and emerging middle market. We understand the unique needs of our clients and offer a wide range of simple, affordable financial solutions, including funeral insurance, education savings, life cover, and personal accident plans. SDM is managed by the SA Retail Mass cluster, part of the Sanlam Life and Savings cluster within the Sanlam Group, focusing on retail products and group schemes.Role OverviewGrow the customer base and revenue of Sanlam Retail Mass by developing and executing the retail branch strategy.Guide and standardize activities, goals, and objectives of Sales Consultants in line with the strategy.Lead a service delivery culture within and outside the branch to ensure an optimal client experience.Manage the day-to-day operations of the retail branch and develop business plans.Drive sales and establish a service-oriented culture.Ensure compliance, quality, and risk management.Handle operational HR practices for direct reports in collaboration with HR.Report monthly on sales and service activities.Engage with key stakeholders to build and maintain relationships.Education and ExperienceMatric (Grade 12)RE1 and RE5 certifications120 Wealth Management credits or a recognized tertiary qualification by FSCAClass of Business accreditation (annual)Current and past CPD complianceAt least 5 years of recent industry experience, including 3 years in a leadership roleExperience in Service Management, credit, and lendingKnowledge, Skills, and CompetenciesSales tactics and approachesStakeholder engagement and managementCustomer service skillsRegulatory knowledgeKnowledge of Sanlam insurance products (advantageous)People managementBusiness acumenData visualization and analyticsProject managementCritical thinking and problem-solvingStrong communication skillsLeadership and motivation abilitiesTarget-driven and adaptableResilience and openness to changePersonal AttributesInterpersonal savvyDecision qualityWork directionProcess optimizationCore CompetenciesInnovationCustomer focusResults orientationCollaborationResilienceBenefitsCompetitive salary and incentivesCareer growth opportunitiesSupportive work environmentOngoing training and developmentCareer DevelopmentWe prioritize building strong relationships with our employees, supporting their career and personal growth. Our group offers diverse opportunities across various business clusters such as Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, MiWay, and the Group Office.Application ProcessThe shortlisting process begins after the application deadline. The duration depends on your progress and manager availability.Our Commitment to DiversitySanlam is committed to transformation, diversity, and inclusion, aiming for a workplace that reflects these values. Our Employment Equity plan will guide our selection process. #J-18808-Ljbffr

Created: 2025-09-17