Principal Architect, Enterprise Knowledge Platform ...

Principal Architect, Enterprise Knowledge PlatformLocation: Sunnyvale, CAExperience: 12 YearsSHAREFortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.Build the future of enterprise knowledge intelligence. Lead a world-class team. Ship bulletproof APIs.The MissionWe’re building the definitive enterprise knowledge platform—a state-of-the-art API ecosystem that transforms how organizations aggregate, synthesize, and operationalize their collective knowledge intelligence. As Principal Architect, you’ll engineer the foundation that enables developers to rapidly build compliant, sophisticated agentic experiences powered by trusted answers.What You’ll OwnPlatform Architecture: Design and build a fail-safe SaaS platform that handles enterprise-scale knowledge aggregation and synthesis with zero compromise on reliabilityTeam Leadership: Recruit, build, and lead a small team of world-class engineers who share your obsession with architectural excellenceAPI Excellence: Create developer-friendly APIs that make complex knowledge synthesis and consumption feel effortless while maintaining enterprise compliance and security standardsTechnical Vision: Drive architectural decisions that balance cutting-edge innovation with production stability and scalabilityThe ChallengeThis isn’t just another API platform. You’re building the nervous system for enterprise knowledge—where milliseconds matter, compliance is non-negotiable, and failure isn’t an option. Your platform will power mission-critical agentic applications that organizations depend on for their most important decisions.What We’re Looking ForProven architect with 10+ years building enterprise-scale platforms, with at least five at a cloud startupTeam builder who attracts A-players and creates environments where they do their best workAPI craftsperson with deep experience designing developer experiences that feel magicalEnterprise mindset with hands-on experience in compliance, security, and fail-safe system designTechnology polyglot comfortable with modern cloud-native architectures, microservices, and emerging AI/ML infrastructureWhy This Role MattersEvery API call your platform handles could be powering a decision that affects thousands of employees, millions in revenue, or critical business outcomes. You’re not just building software—you’re building the trusted knowledge infrastructure that makes AI enterprises smarter, faster, and more capable.Ready to architect the future of enterprise intelligence? Let’s build something extraordinary.Our Hiring Process is “Easy with eGain”Step 1Aptitude section– this is a GRE style test (60 minutes or less)Functional section – this is a take-home programming testStep 2Panel interview (in-person at eGain Sunnyvale office)Next stepEmail your resumé to with the position title “Principal Architect, Enterprise Knowledge Platform” in the email pensationThe salary for this position is $250,000 per year.Stock options.Please note that the compensation package can vary based on the candidate’s qualifications and experience level. #J-18808-Ljbffr

Created: 2025-09-17