Client Partner (Customer Success)

Nimbleis a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.The Client Partner is a crucial member of the Nimble team, supporting new and current pharmacy partners as the lead point of contact, post launch. As we grow nationwide, you will increase client engagement with Nimble features and create new sales opportunities by aligning pharmacy goals with revenue-focused growth.You will:Effectively train and manage a book of business of Nimble pharmacy partners, providing proactive solutions to using Nimble and recommending services/features to improve pharmacy revenue and performanceAct as a technical advisor to clients, helping them understand how Nimble’s solutions integrate with their systemsAnalyze client data to identify optimization opportunities and present findings in a technical yet client-friendly wayActively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performanceUtilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makersDevelop durable relationships with owner(s) and staff of partner pharmacies to provide front line supportServe as the technical escalation point for key clients when complex issues ariseGuide clients on API usage, best practices, and troubleshooting common integration issuesPost launch, liaise between the engineering team and clients to translate technical requirementsWork closely with the product and engineering teams to stay updated on new featuresUse tools like dashboards, SQL to pull key metrics for customer successWhat you bring:4+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, salesProactive and confident partner guidance through new Nimble processesPositive attitude and ability to work in a fast-paced, constantly evolving environmentExcellent verbal and written communication skillsPharmacy experience highly preferred, but not requiredBachelor's degreeWhat's in it for you:Compassionate and driven colleagues in a fun environment where success is celebratedAccelerated career growth in a fast-growing companyDirect access to executives and a transparent company cultureRare opportunity to change an industry and lives of millionsWe are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you doMedical / Dental / Vision / 401K package that fits your needsGenerous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year11 Paid HolidaysWork out of our HQ in beautiful downtown Redwood City$100,000 - $100,000 a yearBase salary plus commissionAt Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives. #J-18808-Ljbffr

Created: 2025-09-17