Software Engineer, IVR

OverviewInterested in creating compelling user experiences through intelligent voice browser applications?We believe that all voice interactions have a special power to create great customer experiences, even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay, Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity, and the ability to imagine many different user perspectives.As a Software Engineer, you will be developing next-generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech, and network technologies.What You'll DoEnergize teammates to continuously improvePossess strong technical capabilitiesEnjoy working independently in a fast-paced technical environmentAnalyze existing architecture to make consistent improvementsPossess excellent analytical and problem-solving skillsDemonstrate curiosity with regard to softwareProvide on-call support to external customersWork with cross-functional teams to troubleshoot issuesDevelop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and GroovyApply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experiencePerform design and code reviewsLearn and implement a wide range of technologies that integrate solutions with customersTransition solutions to internal and external platform teamsPrioritize and juggle between multiple projects based on customer needsCommunicate with external customers as requiredQualificationsA Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experienceUp to 2 years of experience as a software developerProven track record of developing high-quality softwareKnowledge of Object-Oriented software development techniquesAbility to communicate with developers, executive managers, and external customersExperience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or GenesysStrong sense of responsibility, accountability, and passion about quality of work, desire to learn, and take ownershipStrong verbal and written communication skillsProficiency in conversational North American Spanish, preferredExperience in MVC frameworks, preferredExperience with Jenkins or other build server, preferredExperience with Agile development practices, preferredInterest in data collection and analytics, preferredKnowledge of multiple SDLC practices, preferredProficiency in 1+ programming language, such as Java, C#, or C++, preferredWorking with UNIX/Linux/OSX, preferredFamiliarity with JavaScript, Ruby on Rails, VUI Design, preferredDeep understanding of the principles of IVR Voice Interface design, preferredSalary $79,500 - $87,100 a yearThe base salary range provided is determined by market data matched to the job description and the level of the position, based in our industry and the Chicagoland area. We often consider candidates who do not meet all the qualifications listed in the job description (i.e., more or less years of experience, etc.). Therefore, an offer for this position may differ from the base salary range provided depending on the qualifications/skills of the candidate. In this case, an updated pay scale would be provided.Who We AreThe human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences.At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services to state-of-the-art IP telephony to cutting-edge real-time analytics, Versay technology makes millions of voice interactions better every day.BenefitsWe offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:Multiple medical, dental, and vision plan optionsCompany-paid life insurance, short and long-term disability401(k) savings plan with company match (50% on first 6% of employee contribution)35 days total annual PTOAnnual Bonus ProgramPaid maternity and paternity leaveRelocation allowanceEmployee referral bonusGym membershipTechnical and Professional Development stipendWe are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Versay's communication solutions. We recognize that equitable and unique individuals benefit our teams/' problem-solving, innovation, and development efforts.Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs. #J-18808-Ljbffr

Created: 2025-09-17