Senior AWS Connect- DevOps Engineer

Job DetailsGEICO's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer/Systems Engineer for our contact center technologies. You will help drive our insurance business transformation as we redefine experience for our customers.Basic QualificationsExperience with AWS services such as API Gateway, Lambda, Lex, X-Ray, Databases (e.g. DynamoDB, RDS), S3, CloudWatch, Step Functions, AWS SDK2-4 years of experience with object-oriented design, well-architected design, debugging distributed systems, reporting, CI/CD, and PCI/PII secure coding practicesAWS Certifications (Associate, Professional, Specialty level)Bachelor’s degree in Computer Science or equivalent professional experiencePreferred QualificationsFull Stack Software Developer with DevOps experienceDeploy, Automate, maintain, and manage an AWS production systemResolving problems across multiple application domains and platforms using system troubleshooting and problem-solving techniques2-4 years of experience developing omni-channel (voice, chat, SMS) Contact Center solutions including natural language processing and speech-enabled grammarExperience with Terraform and Typescript2-4 years of experience supporting an enterprise-level organizationExperience and passion for influencing best practices and coaching/mentoring junior developersExperience developing automated test cases in Cyara or other automated testing toolsScripting experience using PowershellExperience6+ years of experience in Contact Center technologies3+ years of hands-on experience developing Contact Flows, Queues and/Or Lex Bots3+ years of hands-on experience on scripting using Terraform1+ years of people management experience4+ years of experience in open source frameworks is desiredEducationBachelor's degree in Computer Science, Information Systems, or equivalent education or work experiencePay$80,000 - $260,000 a yearJob TypeFull-timeLocationPulled from the full job descriptionBenefitsHealth insurancePaid trainingParental leaveVision insuranceEqual Employment OpportunityGEICO's equal employment opportunity policy provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. #J-18808-Ljbffr

Created: 2025-09-17