Director, Retail Channel Sales and Operations (Digital ...

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You will be asked to create an account first if you do not already have one.This site uses cookies to offer you a better browsing experience.□Mandatory Cookies (Strictly necessary for the career site to function and expire at the end of thesession)- Session management cookies: user, device and session ID cookies along with timestamp cookies for timing out sessions after inactivity.-Application Security Management (ASM) cookies : to help protect web infrastructure from security attacks.-Routing cookies: to forward requests for a single session to the same server for consistency of service.□Configurable Cookies (Optionally selected by user for the career site to function)-LinkedIn cookies : to apply for open positions using users’ LinkedIn Profile.(Expiring at the end of the session)If you agree to allow configurable cookiesto be placed, please click the 'Accept Cookies'.Director, Retail Channel Sales and Operations (Digital Appliances) page is loadedDirector, Retail Channel Sales and Operations (Digital Appliances)Apply remote type On-site locations 700 Sylvan Ave Englewood Cliffs, NJ, USA time type Full time posted on Posted 2 Days Ago time left to apply End Date: November 7, 2025 (30+ days left to apply) job requisition id R103399Position SummaryHeadquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.People | Excellence | Change | Integrity | Co-prosperityRole and ResponsibilitiesBusiness UnitThe Samsung Electronics America Retail Division is a growing and best-in-class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to make this team the home for talented, driven, and creative professionals who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and their experiential sites, the SEA Retail Division delivers a consumer experience to maximize sales and consumer satisfaction.If you look forward to finding opportunity in the challenges of building the best and most effective retail experience, then Samsung Electronics America’s Retail Division has a fulfilling home and work life for you.Role & ResponsibilitiesThe Director of Retail Channel Sales & Operations leads a team responsible for the planning, implementation, and ongoing management of Samsung’s portfolio presence across US retail. This includes how the Samsung brand appears in-store, how the indirect sales teams in retail advocate and represent our products and services, and how we maximize our partnerships with US retailers to achieve sellout goals and drive success and growth.This leader will work closely with internal stakeholders, as well as retail channel partners, to drive brand preference and conversion across 5,500 stores in the US. Responsible for the day-to-day leadership and management of the LOB Channel Operations team within the Retail Division, including fulfillment, maintenance and upkeep, budget, reporting, and schedule review. Accountable for managing and leading change and improvement, and developing a high-performing team aligned to the highest standards of planning and execution.Reports to the Executive Director, Retail Channel Operations, based in our Englewood Cliffs, N.J. Headquarters.Position ObjectivePartner with DA business stakeholders across sales, marketing, and retail operations to support and execute against the DA Retail business plans within DA channel partners’ retail stores. These plans will include a variety of initiatives, including POP merchandising, Sales Associate training, and Field Sales programming.Support all product launches and promotional activities, including ONE Launch, and key drive timesBring bold and innovative thinking to continuously improve Samsung brand experiences, consumer product engagement, and rep knowledge in the retail environmentLead Samsung placement planning to optimize sales for each LOB product category across retail locationsUphold Samsung brand standards as you prepare retail merchandising and display plans based on HE category priorities, as well as shopper, consumer, and retail insightsDigital content implementation (on device + digital in-store signage)Outline the channel training strategy, work with cross-functional partners to develop a training plan, and field team (MSMs) to execute HE retail training initiativesPartners with 3rd Party Labor agencies and field leaders (MSMs) to leverage brand /product campaigns and insights at retail, to provide merchandising implementation and agency managementSynthesize insights from qualitative and quantitative data points, compare data vs. KPIs, and identify optimization opportunities for future launch improvementsEvangelizing the Samsung LOB vision and missionLead a visible and high-performing DA Channel Operations teamSkills and QualificationsBachelor's Degree with 12+ years of retail leadership experience, preferably in CE and other fast-moving categoriesExperience in customer experience design, development and visibility, and knowledge of retail techStrong leader with strategic business management skills, who can appropriately shift between tactical and strategic perspectivesWill need to be results-oriented, seek empowerment, inquisitive, comfortable with ambiguity, and possess versatile communication stylesAbility to manage and develop teams, work cooperatively with internal business partners locally and globally, and customers, sharing ideas and developing effective solutions in line with brand plans and company missionAbility to influence, lead, motivate, and direct the activities cross functional resources and support groups to attain objectives, establish project schedules, and execute within the specified timelineApproximately 25% travel is expectedDesired Characteristics:Constantly curious, leading by example to ensure research, insights, and data analytics drive our understanding of the customer and their needsA passionate customer advocateDemonstrated experience in executive presentations, ,storytelling and sound bitesSelf-starter, high level of energy, motivation, and ability to work independently, mobilize teams into action, and manage multiple projects with demanding platformsStrong leadership presence. Enables success for others through good partnerships and trusted partners. Skilled communicator who influences internal and external senior stakeholders and decision-makersChallenges the status quo, never settles, and drives, innovates to find a better wayHumble, proud, and creates environments where team members enjoy accountability and fulfilment from working in your teamThe salary range for this role is expected to be between $197,500 and $244,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.Reasonable Accommodations for Qualified Individuals with Disabilities During the Application ProcessSamsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.About UsJob Alerts: If you would like to be notified of new opportunities when they are posted, please click here . You will be asked to create an account first if you do not already have one.Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( ). #J-18808-Ljbffr

Created: 2025-09-17