Director-Client Management, Private Equity Funds

Hybrid Work Schedule in Wilmington, DEMonday to Friday 9:00 a.m. to 6:00 p.m. ESTCandidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.Position Summary:Our Funds area is searching for an experienced, talented and proven Director of Client Management with at least 15 years of related experience to join their senior leadership team. This role will report to the Senior Executive Director and Head of Fund Services, North America and oversee the North America Client Services teams; leading a group of experienced Directors responsible for implementing strategies that achieve outstanding client service delivery, consistent team performance, maximum productivity and efficiency while meeting revenue targets and driving industry solutions. In addition, this role will work alongside their peers within the department to support and manage client relationships, operational efficacy, staff resources, system implementations, and other BU goals.Some of the things you will be doing:Oversee and work with Client Service Directors to increase awareness of business opportunities to increase revenue streamsResponsible for managing and achieving the P&L goals for the North America Client Service team by making strategic decisions that meet or exceed revenue targets, manage costs, and ultimately, enhance profitabilityEscalation point for the Client Service Directors to navigate and solve challenging client needs or operations limitationsDrive business development efforts with key clients to generate revenue opportunitiesEnhance relationships with existing clients and strengthen C-suite connectivity to understand the direction of their business needsWork with Sales and Marketing to increase company footprint amongst our clients and identify new clients via targeted searchesAssist in renewals, engagements, and negotiations with clientsManage the career development and talent management of Client Service DirectorsCollaborate with other North America leaders to carry out shared goals of the departmentWork with other business units to identify opportunities for cross-selling services to our clientsAssist with the implementation of best practices (e.g. Target Operation Model [TOM] integration) and drive operational efficiencies that optimize service deliveryIdentify, lead and delegate key department projectsManage and participate in defining Staffing needs & resource allocation for the client service teams including the successful deployment of a global delivery model (e.g. EST/IST) and routine office visits for governance and service delivery continuityResponsible for empowering team leaders to develop “out of the box” thinkers, deliver superior client satisfaction results and promote staff engagement & developmentEnsure scheduling and team assignments are properly maintained and proactively modified to support business needs and changes by the client directorsStay informed of industry changes (e.g. regulations) and proactively solution services to meet client needsDevelop and manage KPI’s (Key Performance Indicators), Client SLA’s and review client deliverables as neededPresent period performance reports and metrics to the MD OperationsOther responsibilities as deemed necessaryWhat technical skills, experience, and qualifications do you need?Bachelor’s degree in a relevant field, such as accounting or finance; MBA preferredExperience in Private Equity Fund AccountingProven inspirational leader and manager of people, with experience of managing and developing effective teams, managing and planning resources to achieve aggressive goals in a fast-paced and ever-changing environmentAt least ten years of industry experience with a proven track record of streamlining and improving a service operationA history of exceptional industry forecasting and successful budget management that can determine ways to increase a service operation’s efficiencyThe ideal candidate will have experience leading large teams and achieving high profitability goalsRobust analytical, problem-solving, and troubleshooting skillsExcellent leadership, communication, and organizational skillsProactive and dynamic personalityIndustry compliance experience a plusCreative and agile, leader that motivates leaders to achieve lofty goalsAbility to lift 25 lbs. or moreAbout UsCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit /service/careers.We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.We encourage candidates to apply directly to our website and not through third-party sources.Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.Why Work with CSC?At CSC, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.Job InfoJob Identification 11289Job Category Client ServicesPosting Date 04/03/2025, 06:39 PMJob Schedule Full timeLocations 251 Little Falls Dr., Wilmington, DE, 19808, US #J-18808-Ljbffr

Created: 2025-09-17