Vice President of Technology

Join to apply for the Vice President of Technology role at Sensei Get AI-powered advice on this job and more exclusive features. This range is provided by Sensei. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $200,000.00/yr - $260,000.00/yr Direct message the job poster from Sensei Sensei delivers wellness experiences in luxury hospitality environments, and the Vice President of Technology is responsible for Sensei’s adoption and maintenance of all Technology to streamline and secure our customers’ (partners and guests) and staff’s digital experiences, communications, and sensitive data. We are looking for a seasoned hospitality IT leader who is experienced in implementing and maintaining technology to create seamless hospitality and wellness experiences. The right candidate understands that their responsibility in safeguarding personal health information (PHI) is mission critical, and they bring with them experience in SOC and/or ISO compliance. Our ideal candidate enjoys managing a distributed team in the support of day-to-day hospitality operations, as well as in software development and integration, modeling Sensei’s principles of customer service in every help desk ticket response. They will work strategically with internal and external partners in the development, maintenance, and/or deployment of technology to meet evolving business needs, ensuring that committed deadlines are achieved with clear communication and crisp execution. Responsibilities Envision, champion, and architect the end-to-end digital guest and staff experience to complement current and future lines of business Advocate, outline, and administer comprehensive policies to safeguard Sensei’s business and customer data, including overseeing Sensei’s SOC 2 Type 2 compliance program Coordinate, plan, configure, implement, adopt, and maintain hospitality, wellness and spa technology; systems can include POS (e.g., MICROS Simphony), property management (Opera), spa scheduling (Book4Time), hospitality communication (Alice), telecommunications, networks, and wifi; spa/wellness systems can include cloud software, biomarker software, IoT hardware, and consumer wearables Manage a distributed and on-prem team delivering IT operations support across network, server, storage, databases, telecom, software/hardware support, training, security, and 24x7 monitoring of production applications Lead strategic negotiations to scale and improve Sensei’s IT, including licensing of software Manage third-party and new technology agreements, including contracting terms, FF&E and OS&E needs, compliance, setup, and ongoing support Lead a technically proficient and process-oriented department to support daily IT-related expectations of guests and staff Maintain compliance with regulatory and industry requirements for data integrity, security, and privacy (e.g., PCI, CCPA, ISO, HIPAA, SOC) Develop and manage corporate information architecture for Microsoft 365 and department repositories (e.g., Lessonly, Brandfolder) Develop and manage operational information architecture for communications, data access, and bookings Ensure security, integrity, confidentiality, and availability of information; provide incident response for security breaches Build, manage, and disseminate service desk reporting (e.g., MTTR) to drive process improvement Oversee service desk, configuration, asset, and security management per industry standards Identify IT needs across business units, propose solutions, and guide the organization toward better technology outcomes Keep abreast of emerging technologies and integration opportunities for Sensei Lead recruitment, training, performance evaluations, promotions, and retention for the department Some travel may be required Leadership – promote company values and represent departmental objectives to internal and external customers Customer Service – respond to inquiries in a friendly, timely, and efficient manner Teamwork – foster cooperation among staff Safety – comply with safe work practices and training Other duties as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor’s degree or equivalent in a related field required; Master’s degree preferred 10+ years of IT experience, with 5+ years in strategic leadership roles IT experience in the hospitality industry REQUIRED Experience managing or developing spa or wellness software strongly preferred 5+ years administering Microsoft 365 in corporate/hospitality environments, including Windows, Microsoft 365, and Azure services Prior experience administering SOC and/or ISO standards in a compliant organization Proven track record delivering technology solutions that improve guest experience Experience managing multiple projects with clear milestones and timely delivery Experience delivering highly available, decentralized communications, compute, and network services Experience with Okta or other cloud identity solutions Experience managing mixed Windows and Apple environments, including cloud configurations, patch management, and remote provisioning Experience deploying and supporting in-house software/hardware Experience with Zero Trust concepts and user lifecycle management Required Technical/Other Skills and Abilities Ability to negotiate favorable third-party agreements and maintain vendor relationships Ability to communicate technical concepts to both technical and non-technical audiences Ability to manage multiple projects and motivate staff Demonstrated aptitude for learning new technologies Strong leadership and management skills Required Licenses/Certifications None Founded by Dr. David Agus and Larry Ellison, Sensei’s ecosystem of products and experiences is designed to empower you to grow well and lead the world toward greater wellbeing. Based on Dr. Agus’ philosophy, Sensei guides guests to greater wellbeing through experiential movement, rest, and nourishment programs. Sensei operates the Retreats wellness brand, with services spanning lodging, golf, spa, and related offerings. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, disability, marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report Seniority level Executive Employment type Full-time Job function Information Technology Industries Hospitality, Hotels and Motels, and Wellness and Fitness Services Referrals increase your chances of interviewing at Sensei by 2x Get notified about new Vice President of Technology jobs in Santa Monica, CA. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex, age, religion, color, disability, marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, or credit history or report #J-18808-Ljbffr

Created: 2025-09-17