Sr. Web Manager

OverviewJoin to apply for the Sr. Web Manager role at DocusignWhat you'll doWe’re looking for a hands-on Senior Web Marketing Manager to support the execution and continuous improvement of Docusign’s global web presence. This role will drive continuous optimization, ensure timely initiative execution, will be an expert in website best practices and can effectively communicate with stakeholders within a fast-paced organization. In this role you can expect to be executing on daily content entry in our CMS Contentful for 17+ regions, deploying experiments and implementing personalization on our most visible web pages.This position is an individual contributor role reporting to Manager, Web Marketing Operations.ResponsibilitiesReview and update web content dailyPrioritize and execute multiple competing projects ensuring consistency with brand strategy and business objectivesAssist in triaging all new tasks for the website operations backlog, and work with stakeholders to gather missing information and requirements when neededScope and deploy projects together with the Product and Program Owner and work on documentation to deliver fully defined tasks to the development teamUnderstand localization best practices and translation workflow toolingWork with production team to answer CMS troubleshooting questions, be the first line of defense for review before we share with stakeholdersPlan and lead meetings with cross-functional teamsUpdate and maintain WebOps process documentationDeliver projects on time ensuring business requirements and web standards are metLead experimentation and A/B testing efforts to test and validate hypotheses, ensuring continuous optimization of the websiteBuild scalable processes and workflows that enable rapid execution and cross-functional alignmentOptimize existing processes for scalability, recognize opportunities for improvements, and be a key Web stakeholder for marketing web technologies being implemented or enhancedWrite and maintain consistent documentation; reserve time to ensure Confluence is up to datePossess a deeper understanding of Contentful's content model and information architecture, collaborating with engineering to ensure all new and updated modules meet internal WebOps requirements for scalability and velocityWhat you bringBasic8+ years related experienceFamiliarity with content management system (CMS) platforms (Contentful)Knowledge of collaboration tools and systems (Google Suite, Atlassian Suite/Jira, Slack, and Zoom)Familiarity with website content localization and CAT tools (like Memsource/Phrase)PreferredExperience owning the execution of the global web marketing strategy and roadmap, ensuring alignment with senior leadership and driving key initiatives to completionExcellent written and verbal communication skills in English and strong interpersonal skillsA detail-oriented approach to content management and an ability to also keep an eye on the big pictureAbility to work in a highly collaborative and team-focused environment with diverse, global, and cross-functional teams on multiple timezonesUses advanced functional capabilities to complete both routine and non-routine workAble to effectively advise less experienced team members in their workFamiliarity with Agile methodologies and the Scrum frameworkDemonstrate strong project management skills, managing timelines, maintaining standard SLAs and involving contributing stakeholders at the right touch points to deliver experience on timeHumble ambition, with a consistent drive to winSees and understands patterns and appropriately connects the dotsAbility to take on stretch assignments and complete these to the standards expectedCompensation and BenefitsWage Transparency. Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $112,800.00 - $175,000.00 base salaryThis Role Is Also Eligible For The FollowingBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.Stock: This role is eligible to receive Restricted Stock Units (RSUs).BenefitsGlobal benefits provide options for the following:Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsAbout Working HereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.EEO and accommodations information is provided as part of the application process and company policies. #J-18808-Ljbffr

Created: 2025-09-17