Implementation Engineer, Digital Diagnostics (DDx)

OverviewPathAI is on a mission to improve patient outcomes with AI-powered pathology. We are transforming traditional pathology methods into powerful, new technologies. These innovations in pathology can help accelerate drug development, improve confidence in the accuracy of diagnosis, and get life-saving therapies to patients more quickly. At PathAI, you'll work with a diverse and talented team of people who are dedicated to solving complex problems and making a huge impact.ResponsibilitiesBuild and maintain strong relationships with our DDx customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems), acting as their primary contact during the technical implementation phase of the project.Provide hands-on technical implementation support, working with customer IT and internal development teams as needed.Provide project management of all implementation tasks, providing schedule updates, resolving risks and issues, and communicating with the customer on a regular basis.Language requirements: English (Required); Portuguese (BR) (Preferred).On-Call Support: Serve as an application expert and escalation point for our support team, including participation in an on-call rotation.Qualifications3+ years of experience in a client-facing SaaS implementation role.Strong analytical skills and operating rigor.Experience handling difficult customers or situations and can demonstrate resolutions.A strong understanding of our business and products, and the ability to research and self-start in areas that require learning.Familiarity with HL7 interface implementation and hands-on experience with laboratory information systems (Epic Beaker, Novopath, Cerner Millennium, etc.) is preferred.TravelTravel requirements are not specified in this posting.EEO StatementPathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications—that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way. #J-18808-Ljbffr

Created: 2025-09-17