Director of Digital Data & Customer Platforms

OverviewDirector of Digital Data & Customer PlatformsOur client—a global leader in electronics and semiconductors—is seeking a Director of Digital Data & Customer Platforms to lead the transformation of their B2B digital commerce and customer experience strategy. This role focuses on building out digital selling capabilities and enhancing personalization across digital channels. You’ll oversee a cross-functional team of 40–60 professionals across engineering, data, digital, and marketing to modernize their core customer platforms and their ".com".$250,000 - $300,000 Salary + Bonus + EquityBase pay range: $250,000.00/yr - $300,000.00/yrDirect message the job poster from HarnhamAbout the RoleOur client—a global leader in electronics and semiconductors—is seeking a Director of Digital Data & Customer Platforms to lead the transformation of their B2B digital commerce and customer experience strategy.This role is focused on building out their digital selling capabilities and enhancing personalization across digital channels. You’ll oversee a cross-functional team of 40–60 professionals across engineering, data, digital, and marketing to modernize their core customer platforms and their ".com".Your ResponsibilitiesArchitecting scalable, cloud-based data platforms that support customer identity, behavior tracking, and real-time personalizationBuilding AI/ML-powered personalization and recommendation engines tailored to a highly technical product catalogCollaborating with product, UX, and engineering to create streamlined, personalized customer journeys from login to checkoutLeading strategies for first-party data capture, consent management, and privacy compliance (CCPA, GDPR)Driving platform modernization through APIs, microservices, and CI/CD workflowsDelivering analytics and experimentation frameworks to optimize search, behavior insights, and conversionPartnering closely with Sales, Marketing, and Strategic Investments to align digital initiatives with commercial goalsWhat We’re Looking For10+ years in data, digital platform, or analytics leadership roles (including 3+ years as a Director or equivalent)Expertise in customer identity systems (CDP, SSO, CIAM), personalization, segmentation, and behavioral analyticsStrong hands-on or prior technical background in AI/ML, data engineering, or platform architectureDeep understanding of digital commerce for physical products in B2B environmentExperience managing cross-functional teams and leading enterprise-scale digital transformationsBachelor’s degree in Computer Science, Engineering, or related; Master’s or MBA preferredBonus ExperienceBackground in semiconductors, electronics, or technical product environmentsFamiliarity with customer data integration, digital marketing platforms, and product catalog structuringProduct ownership or leadership within a high-scale, transactional digital ecosystemSeniority levelDirectorEmployment typeFull-timeJob functionStrategy/Planning, Design, and Information TechnologyIndustriesSemiconductor ManufacturingReferrals increase your chances of interviewing at Harnham by 2xInferred from the description for this jobMedical insuranceVision insurance401(k)Paid maternity leavePaid paternity leaveGet notified about new Director of Digital Services jobs in Dallas, TX.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-17