Senior Specialist, Federal ServiceNow Business Analyst

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.KPMG is currently seeking a Senior Specialist to join our Federal Advisory practice.Responsibilities:Perform BA functions such as: conduct business needs identification, business analysis planning, stakeholder analysis and change activities, and requirements analysis and design definitionLead business process definition, re-engineering, improvement and gap analysis of current/to-be processes with key customer sponsors and stakeholdersMaintain requirements documentation to ensure all approved business requirements, use cases, process flows, and reporting requirements are up to dateLead the flow of requirements from the product backlog into sprint planning, providing a controlled, joined-up overall view of the business and functional requirements at a detailed levelServe as a liaison between business owners, end users, and IT partners ensuring cohesive approach, comprehensive solutions, and excellence in delivery; Work with stakeholders, focus groups and end users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional/technical requirementsCreate Wireframes / Mockups for the user stories, develop and maintain user stories leveraging ServiceNow and communicate requirements so that development teams can work effectively, and ensure areas of complexity are understood and investigated appropriately to review opportunities, blockers, problems, and issues that arise; Analyze and verify requirements against existing and planned product capabilitiesQualifications:A minimum of three years of experience using ServiceNow or similar CRM products to develop client or business requirements to meet the customer's functional needsBachelor's degree in Information Systems, Computer Science, or a related discipline from an accredited college/universityExperience using Agile methodologiesFamiliarity with implementing solutions on the ServiceNow platformSolid understanding of Agile processes and methodologies, including the ability to properly write users stories and breaking down large stories into component partsExperience of using business analysis tools/techniques to design and deliver business changeExperience with requirements elicitation or the configuration of the ServiceNow platformStrong engagement, communication and facilitation skills, including presentation and influencing skillsAbility to travel as required to support firm engagementsApplicant must possess a U.S. Government Secret clearanceThe salary ranges are displayed in accordance with local/state regulations and are based on relevant factors such as skills, experience, and certifications. Our Total Rewards package includes medical, dental, vision, disability, life insurance, 401(k), and well-being benefits. Additional details can be found on our Careers site under "Benefits & How We Work".Follow this link for salary ranges outside of CA: Salary Ranges by CityKPMG LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or any other protected category. We do not currently require partners or employees to be vaccinated against COVID-19 unless mandated by law. Candidates are encouraged to apply promptly, as we recruit on a rolling basis. #J-18808-Ljbffr

Created: 2025-09-17