Citizens Branch Manager

Join to apply for the Citizens Branch Manager role at CitizensAt Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch-wide goals.To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.ResponsibilitiesLead branch performance and sales growth while delivering an outstanding colleague and customer experience.Provide inspirational leadership, foster collaboration, and implement sound operational practices to sustain a customer-centric culture.Coach and develop team members to achieve individual and collective goals and drive product/service value for customers.Build a diverse talent pipeline, develop colleagues, and prioritize performance and growth in a digital-first municate business priorities clearly to energize colleagues and guide decision-making.Direct all colleague and sales activities to meet and exceed key targets.Engage with the local community to cultivate and deepen customer relationships.Qualifications, Education, Certifications And/or Other Professional CredentialsRequired QualificationsHigh School diploma or equivalent requiredLeadership experience with a proven ability to coach and develop to drive sales excellence, ensure world-class customer service, and maintain operational integrity in a high-volume branch4 years sales management experience in Retail or Branch Banking environmentTrack record of meeting sales goals, deadlines, and branch goals in a profit and loss environmentAbility to deliver an exceptional customer experience validated by customer satisfaction surveysStrong partnerships with community & civic organizationsMust meet and comply with SAFE Act requirements, including background checks and obtaining a unique identifier from the NMLSPreferred QualificationsAssociate’s or Bachelor’s degree preferredRetail banking experienceTalent sourcing and assessmentHours and Work ScheduleHours per Week: 40Work Schedule: Varies with branch needs and may include weekends and eveningsPay Transparency: The salary range for this position is $89,700-$113,087 per year. Actual pay is based on location, relevant skills and experience. Benefits include medical, dental, vision, retirement, leave, flexible work arrangements, education reimbursement, wellness programs, and more. Note: Citizens’ paid time off policy exceeds local/national requirements. For benefits, visit the Citizens Bank jobs benefits page.Some job boards have salary estimates; a recruiter will discuss accurate pay guidance if you qualify for the role.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, disability, military or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, gender identity or expression, or any other category protected by applicable laws. Employment decisions are based on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to local communities. You’ll join a supportive and collaborative workforce with access to training and tools to accelerate your potential and maximize your career growth.Posting End Date: 10/31/2025Job DetailsEmployment type: Full-timeJob function: Sales and Business DevelopmentIndustries: BankingReferrals increase your chances of interviewing at Citizens. Get notified about new Branch Manager jobs in East Rutherford, NJ. #J-18808-Ljbffr

Created: 2025-09-17