Director Digital IT Support Services-18052

Director Digital IT Support Services-18052Join to apply for the Director Digital IT Support Services-18052 role at Rush University Medical CenterDirector Digital IT Support Services-18052Join to apply for the Director Digital IT Support Services-18052 role at Rush University Medical CenterGet AI-powered advice on this job and more exclusive features.Location: Chicago, IllinoisBusiness Unit: Rush Medical CenterHospital: Rush University Medical CenterDepartment: Digital & Information ServicesWork Type: Full Time (Total FTE between 0.9 and 1.0)Shift: Shift 1Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)Rush offers exceptional rewards and benefits learn more at our Rush benefits page (Range: $63.10 - $94.02 per hourRush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.SummaryThe Director, Digital IT Support Services is responsible for supporting the RUSH Service Desk, Field Services, User Provisioning, and NOC services. This role provides direct support and guidance for each of the operational areas within their purview. The Director will leverage customer feedback to improve Digital and Information Services’ policies and standards in support of a positive user experience.The Director, Digital IT Support Services will provide a vision and strategy for the adoption of service management and operational best practices leveraging ITIL as a framework. The Director will foster an environment of continual service improvement and optimization.Other InformationRequired Job Qualifications:Minimum of 15 years of technology and related management experienceBachelor’s Degree in Computer Science, Information Systems or related technical fieldAt least 10 years of experience working with cross-functional teams and staff of all levelsExpertise in ITIL and ITSM methodologiesPreferred Job QualificationsRecent experience developing and driving outsourced services.Recent experience driving IT Operational teams.Experience developing a Network Operations CenterAbility to communicate and work effectively with all levels of management and technical teams to influence change and facilitate cooperation.Strong analytic and process skills to track and improve organizational efficiency and anized and detailed oriented.Experience developing and maintaining SLAs and KPIs.Experience leading a ServiceNow development petenciesPhysical Demands:Experience with ITIL or similar FrameworkResponsibilitiesResponsible for maintaining documented policies and standards leveraging current industry standards best practices.Accountable for the vision, strategy, and delivery of the RUSH Service Desk, Field Services, User Provisioning, and NOC services.Assist with the development and adherence process for all established operational SLAs and KPIs.Builds and maintains relationships with other leaders internal and external to IT to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs and can respond with agility to changing business priorities.Fosters a business-oriented culture and mindset driven by continual service improvement techniques.Works with business operations teams to ensure good coordination of IT changes without impacting business processes.Provides oversight for vendor and partner relationship management.Develops ongoing processes and procedures to maintain consistent technology inventory from procurement, delivery, and decommissioning of inventory.Maintains standard operating procedure accountability, quality assurance and adherence to all processes.Accountable for establishing best practices for communicating IT project and operational changes to each business unit.Work with business units to establish an escalation plan that supports both our user’s needs as well as the needs of IT fulfillment teams.Ability to develop dashboards and reports within ServiceNow to clearly articulate to the business how IT is performing.Ability to develop clear roadmaps in support of the overall operational strategy for Digital IT OperationsManages, mentors, and develops team members, fostering Rush ICARE ValuesContinued personal growth in relation to key job functions.Establish growth strategies and goals for all responsible operational staff.Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Rush University Medical Center by 2xGet notified about new Director Information Technology Services jobs in Chicago, IL.Chicago, IL $200,000.00-$225,000.00 1 week agoDirector of Information Technology (Remote)Chicago, IL $100,000.00-$150,000.00 4 months agoDes Plaines, IL $145,000.00-$160,000.00 1 day agoEvanston, IL $23,500.00-$250,000.00 6 days agoDirector, Digital Value Chain TransformationDirector - Information & Simulation TechnologyDirector, IT - Supply Planning & SourcingNew York City Metropolitan Area 3 weeks agoDirector - BCG Vantage, AI & Technology in ManufacturingAssociate Director, Global Business Svcs Tech Enablement StrategyData Analytics and Intelligence DirectorRosemont, IL $175,000.00-$182,000.00 3 days agoAssociate Director, Global Business Svcs Tech Enablement StrategyAssociate Director, iPaaS Platform DeliveryDirector Solutions Sales (New Business Development, New Logos, Hunting, Managed Services, SOW, IT Services)Chicago, IL $165,000.00-$185,000.00 4 days agoAssociate Director, iPaaS Platform DeliveryPublic Relations Account Director (B2B Technology, Cybersecurity, Financial Services)Chicago, IL $110,000.00-$130,000.00 1 month agoDowners Grove, IL $187,500.00-$359,400.00 1 hour agoSkokie, IL $116,000.00-$174,000.00 6 hours agoOak Brook, IL $150,000.00-$250,000.00 1 day agoDirector, Information Services NM VenturesDirector of IT (Glovia experience a must!)Downers Grove, IL $170,000.00-$170,000.00 2 months agoWe’re unlocking community knowledge in a new way. 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Created: 2025-09-17