Field Service -Delivery Manager - Hybrid

Join to apply for the Field Service -Delivery Manager role at NTT DATA North America4 days ago Be among the first 25 applicantsJoin to apply for the Field Service -Delivery Manager role at NTT DATA North AmericaGet AI-powered advice on this job and more exclusive features.Req ID: 329156NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Field Service -Delivery Manager to join our team in Oak Brook, Illinois (US-IL), United States (US).As a People Leader, the Field Service Manager is responsible for all aspects of hiring and development of their direct reports. The Field Service Manager is also responsible for delivery of services to our clients and client satisfaction.Role ResponsibilitiesResponsible for directing the Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall qualityDevelop PersonnelConduct Client Field AHOD MeetingTeam 1 on 1 SessionsHR Onboarding / Off boardingProvides direct supervision to a team of professional level team members globally.Responsible for monitoring SLA Performance, Program Implementations, and Customer Service Improvement (CSI) Programs. The Senior Manager/Delivery Manager will coordinate with NTTD Client Delivery Executive and Client Program Owners on Daily, Weekly, Monthly Client priorities & projects.Conduct Daily “Plan of Day” call with Regional Lead TechniciansMonitor and achieve SLA Performance by enterprise & client locationsDeliver Program Quality (CSAT, Process Compliance, etc.)Coordinate Field Service Tower Integration activities (Service Desk, Desktop EngineeringManage Delivery CostStandardize Field Service FunctionsEnsure operational continuity (Staffing, Knowledge Base, etc.)Responsible for ensuring Client End Users & Business Unit Program Owners receive high customer satisfaction. The Delivery Manager will partner with NTT DATA client Delivery Executive and Client program Owner to conduct approved CSAT & Program Surveys. Conduct root cause analysis & implement pertinent Customer Service Improvement Plans.Candidate needs to be US local resident near Chicago, IL (This is a hybrid role in which you will be required to be at the customer site three days a week and the other days' work from home).Basic Qualifications5+ years previous IT leadership experience3+ years prior technical/IT experienceAdditional SkillsUndergraduate degree or equivalent combination of education and work experienceITIL CertificationExcellent verbal and written communication skillsAbility to create and document processesProficiency with ExcelProject Management ExperienceExperience with AI, a plus.Strong negotiation skills.Demonstrated strong leadership skills#INDICSAbout NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and Information TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at NTT DATA North America by 2xGet notified about new Service Project Manager jobs in Oak Brook, IL.Senior Project Manager (Customer Solutions Management)Chicago, IL $85,000 - $110,000 2 weeks agoChicago, IL $100,000 - $150,000 4 hours agoChicago, IL$137,500.00-$182,129.202 weeks agoHinsdale, IL$100,000.00-$150,000.002 days agoSenior Project Manager - Professional Practice Group (Audit)Chicago, IL$83,100.00-$141,300.001 week agoSenior Project Manager - Professional Practice Group (Audit)Chicago, IL$83,100.00-$141,300.001 month agoFF&E Senior Project Manager-Corporate InteriorsChicago, IL$110,000.00-$150,000.002 weeks agoSenior Project Manager- Agribusiness/ChemicalChicago, IL$67,000.00-$74,000.002 weeks agoSt Charles, IL$112,000.00-$184,000.004 days agoSenior Building & Safety Project ManagerChicago, IL$130,000.00-$165,000.002 months agoSenior Building & Safety Project ManagerChicago, IL$130,000.00-$165,000.002 months agoSenior Standards Project Manager - Software-Enabled Products, Autonomy & Robotics (SEPAR)Evanston, IL$81,456.37-$112,002.513 days agoYork, IL$152,400.00-$200,000.003 days agoSupply Chain Manufacturing Operational Excellence TPM/IWS - Manager - Consulting - Location OPENChicago, IL $127,100 - $233,000 1 week agoChicago, IL $112,860 - $143,900 6 hours agoStreeterville, IL $89,440 - $147,576 5 days agoManaging Technical Consultant, Air Quality Project Manager (Senior Level)BCG Platinion | Manager, Tech Advisory and DeliveryGreater Chicago Area $55 - $60 2 weeks agoSenior Delivery Practice Manager (Sr. DPM), Professional Services (ProServe) teamChicago, IL $180,900 - $312,800 1 week agoSenior Architect/Project Manager-Mission CriticalChicago, IL $120,000 - $150,000 2 days agoWe’re unlocking community knowledge in a new way. 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Created: 2025-09-17