Senior Customer Growth Solution Architect

Senior Customer Growth Solution ArchitectJoin to apply for the Senior Customer Growth Solution Architect role at TricentisSenior Customer Growth Solution Architect1 day ago Be among the first 25 applicantsJoin to apply for the Senior Customer Growth Solution Architect role at TricentisGet AI-powered advice on this job and more exclusive features.As a Senior Customer Growth Solution Architect, you will work closely with top-tier customers to design, implement, and adapt a strategic roadmap that aligns with their evolving business quality engineering transformation objectives.Key ResponsibilitiesCustomer Strategy:Strategy Development: Craft outcome-based value roadmaps to drive adoption and ensure technical alignment with customer business goals.Technical Reviews and Adaptive Roadmap Refinement: Establish strategic checkpoints to review the product’s impact on the customer business and realign as necessary with evolving customer needs. Develop and implement actionable plans for product value assurance.Customer Retention And GrowthValue Realization and Growth: Capture and communicate success stories, highlighting the impact on customer business backed by business metrics and outcomes. Assist the account team in identifying opportunities to enhance value gains by adopting the Tricentis product portfolio corresponding to evolving customer use cases.Renewal: Proactively mitigate any retention risk by monitoring customer health scores and identifying any early signs of churn. Implement and execute preemptive action plans to address potential issues using value strategy and roadmaps.Cross-functional collaboration: Work closely with product strategy and account teams to review customer feedback and identify opportunities for product enhancements to ensure our solutions remain aligned with customer needs and market trends.Technical Solution ArchitectureSolution Design & Framework Development: Work closely with product specialists and customers to develop adaptable, high-value quality frameworks tailored to customer goals, utilizing advanced Tricentis tools and expertise in testing methodologies.Value Metrics & KPI Alignment: Define quantifiable KPIs to monitor and demonstrate Tricentis portfolio impact on client quality goals, ensuring continuous alignment with business objectives.Customer Enablement: Collaborate with Tricentis Professional Services to offer tailored advanced enablement and define standards and best practices that ensure high value and efficient adoption of Tricentis products. Provide insights and recommendations for new features and functionalities that could enhance customer workflows, increasing product impact and satisfaction.Coach/MentorCoach/mentor peers in the team on industry standards, executive communication, and developing value-driven customer retention and growth petenciesBachelor’s degree in computer science, Information Technology, or a related field. Master’s degree in the listed field would be nice to have.8+ years of experience in architecting and implementing quality frameworks using Tricentis products portfolio and advanced testing methodologies.5+ years of experience in consulting on quality engineering roadmaps and delivering measurable outcomes.Strong leadership, customer relationship management, and decision-making skills with, a proactive solutions-oriented approach.Strong analytical skills with experience in usage data analysis, KPI development, and value analysis.Excellent communication skills, capable of articulating complex technical concepts as well as business benefits to drive stakeholders.Expertise in agile development and continuous integration/continuous development processes.Experience defining strategic direction and identifying new opportunities for impact amongst products, and programs.Self-motivated and disciplined; ability to work independently with limited supervision in a hybrid work environment.Senior-level consulting experience within Fortune 5000 companies is nice to have.Success Metrics: NRR – Renewal Rate and Expansion/Upsell, Time to ValueWhy Tricentis?Tricentis Core Values:At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.Demonstrate Self-Awareness: Own your strengths and limitations.Finish What We Start: Do what we say we are going to do.Move Fast: Create momentum and efficiency.Run Towards Change: Challenge the status quo.Serve Our Customers & Communities: Create a positive experience with each interaction.Solve Problems Together: We win or lose as one team.Think Big & Believe: Set extraordinary goals and believe you can achieve them.We OfferMarket competitive salary + success-oriented commission / bonusSupportive and engaged leadership team.Career path and professional & personal development.401(k) / pension plan, full benefits package available.Hybrid work environment.Personal and professional development.And more!Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionEngineering and Information TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Tricentis by 2xGet notified about new Customer Solutions Architect jobs in Austin, TX.Austin, TX $160,000.00-$175,000.00 12 hours agoAustin, TX $93,000.00-$151,000.00 2 weeks agoSolutions Architect, Professional Services SalesAustin, TX $106,350.00-$157,000.00 1 week agoAustin, TX $180,000.00-$200,000.00 1 month agoCustomer Tech - Salesforce Solution Architect - Senior - Tech Consulting -Open LocationAustin, TX $102,500.00-$187,900.00 1 week agoAustin, TX $84,000.00-$120,000.00 3 weeks agoTechnical Solution Architect – Pre-Sales SpecialistSolutions Architect, Retail, Google CloudAustin, TX $147,000.00-$216,000.00 1 week agoAMS Strategic Customer Engagements ( Elevate) Technical AdvisorCustomer Tech - Salesforce Solution Architect Revenue Cloud - Senior - Tech Cons - Open LocationAustin, TX $102,500.00-$187,900.00 1 week agoAustin, TX $142,000.00-$202,000.00 1 week agoAustin, TX $168,000.00-$249,000.00 12 hours agoPractice Architect, Manufacturing/Auto, Google CloudAustin, TX $168,000.00-$249,000.00 4 days agoICERTIS - CLM (Contract Lifecycle Management) Solution ArchitectAustin, TX $124,362.00-$255,830.00 2 weeks agoAustin, TX $96,900.00-$184,200.00 5 months agoSenior Solutions Architect II (Strategic Accounts & Partnerships)Austin, TX $147,800.00-$184,750.00 1 week agoSenior Solutions Architect II (Strategic Accounts & Partnerships)Austin, TX $147,800.00-$184,750.00 1 week agoGlobal Practice Architect, Security GTM, Google CloudAustin, TX $218,000.00-$306,000.00 2 weeks agoFirmware BIOS - Customer Solutions ArchitectAustin, TX $192,640.00-$288,960.00 2 weeks agoAustin, TX $130,250.00-$199,999.00 22 hours agoManager, VCA Managed Services Solution ArchitectAustin, TX $124,700.00-$180,650.00 22 hours agoCommunications Cloud Solution Architect - Principal or Sr. Principal - USAustin, TX $122,000.00-$258,000.00 1 week agoHealth Cloud - Solution Architect - Global Salesforce, United StatesAustin, TX $155,000.00-$179,000.00 2 weeks agoWe’re unlocking community knowledge in a new way. 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Created: 2025-09-17