Network Voice Communications Analyst

DescriptionThe Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services and Support (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). In support of the HEITS management team, the selected individual will be responsible for providing high level VIP A/V and maintenance support to ensure Service Level Agreements are met. Support will include, but will not be limited to:Troubleshooting circuit and data issues.Supporting customer hardware, software, network, and telecommunication systems and execution of network procedures.Providing operational support for VIPs and conducting problem determinations, escalations and providing problem resolution.Primary ResponsibilitiesVIP user-level maintenance support for multi-media systemsDaily inspection and testing of conference roomsAssisting VIP customers with video conferencing systems by providing step-by-step instructions on the use of control interfaces and proceduresScheduling and monitoring video teleconferencing sessions for VIPsMaintaining, setting up, monitoring, and troubleshooting video equipment for VIP customersKnowledge of ServiceNow softwareCommunicating to customers and Leidos leadership of any impact to operational continuityPossessing a comprehensive understanding of network and device relationshipsAbility to effectively balance priorities and customer needs during periods of outages or moments of degradation of servicesBasic QualificationsBS and 4-8 years of experience, or equivalent professional experience, working with networks and performing A/V administration and troubleshootingMust be familiar with Cisco Meeting Manager, VQ, and Cisco Meeting ServerKnowledge in coordinating problem resolution and working across IT functional areasProven ability to manage multiple tasks/events simultaneously and deliver on timeExperience working at a customer site with high profile customersActive TS/SCI government security clearance.Preferred QualificationsDHS ExperienceNetworking CertificationMicrosoft CertificationSecurity+CCNAAt Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.Original Posting:July 15, 2025At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.Pay Range:Pay Range $72,150.00 - $130,425.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #J-18808-Ljbffr

Created: 2025-09-17