Delivery Manager, Professional Services Palo Alto, ...

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.If this sounds right up your alley, please submit an application. We look forward to getting to know you!Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the worldDeloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North AmericaQuartz ranked us the #1 best company for remote workersResponsibilitiesWe are looking for an exceptional Delivery Manager to join our growing team. Key responsibilities include:Project Execution & DeliveryIndependently develop, manage, and execute project plans based on statements of work, ensuring alignment with customer business goalsEnsure successful project closure, aligning customer stakeholders and internal account teams on next stepsProactively identify and assist in closing expansion opportunities in services and softwareManage project budgets up to $500k, ensuring projects remain within scope and budgetMonitor budgets closely and prepare change orders as neededOversee 5+ project resources across internal, partner, and customer teams (including onshore, nearshore, and offshore resources)Anticipate resource availability issues, proactively creating backup plansIdentify and mitigate resource skill gaps, if applicableAgile Project ManagementDrive project timelines, prioritizing client need and adapting plans without oversightIndependently assess technical and non-technical risks, create mitigation plans, and communication risks effectively up to the director/VP levelProactively engage cross-functional teams (product & engineering, support, etc.) to address risks before they escalateStakeholder Communication & ReportingDeliver crisp, error-free weekly status reports to both internal and customer stakeholdersLead status calls, ensuring alignment and next steps are clearly documentedMaintain rigorous PSA data hygiene, ensuring project data is up to date with minimal varianceAchieve high CSAT scores through excellent project execution and customer engagementThought Leadership & Industry ExpertiseEvangelize Workato’s GEARS Framework and delivery methodology, coaching customers to become champions of their own automation strategyArticulate Workato’s differentiation in the iPaaS space, comparing key product features to competitorsContribute 1+ assets per quarter to enhance delivery methodologyCollaborate closely with pre-sales, sales, and customer success teams to drive customer success and business expansionRequirementsQualifications / Experience / Technical Skills5+ years of project management experience with a proven track record of success5+ years delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software companyExperience managing 2-3 project resources and project budgets up to $500k USDExperience with common project management methodologies, including Agile Scrum and Waterfall. Actively working on one (1) agile delivery methodology (SPC preferred, CSM, PSM, SAFE Agile, etc.) certification.Experience in commercial business accounts, with 1-3 enterprise accounts preferredDemonstrated ability to develop and maintain director/VP-level relationshipsDemonstrate high energy and have strong project management experience, including:Project scoping & planningDemonstrated ability to grow accounts (ARR) and expansion servicesTrack record of working cross-functionally within an organization to align on internal account strategy, serving as a key multiplier for business growthiPaaS or integration experience preferred, with the ability to articulate common functional & non-functional requirements to various stakeholdersSoft Skills / Personal CharacteristicsAbility to thrive in a fast-paced, high growth and unpredictable environment(REQ ID: 2225)Create a Job AlertInterested in building your career at Workato? 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Created: 2025-09-17