IT Service Desk Specialist - SECRET clearance required

IT Service Desk Specialist - SECRET clearance requiredIT Service Desk Specialist - SECRET clearance required4 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Tesla Laboratories, Inc. provided pay rangeThis range is provided by Tesla Laboratories, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$65,000.00/yr - $80,000.00/yrActive Secret Clearance RequiredThe position is on site in Washington DC with FinCenWorks as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.Responsibilities :Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktopsTroubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft OfficeAssist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devicesStandard computer images including Desktop ImageAssist with centrally managing desktops, laptops, printers, and other network peripheral devicesProvide quality customer service and support for designated equipmentRespond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operationEnsure all time reporting and other required reports are accurate and submitted on timeEnsure on-going maintenance and development of positive customer relationships with end-usersDevelop and create documentation on training materials, FAQs and Knowledge Base ArticlesRequirementsBachelor's degree or certification in IT related field5+ years of relevant work experiencePrior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center)Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desiredExperience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plusAzure VDI, Citrix experience preferredExcellent organizational and communications skillsUS Citizenship necessaryActive Top Secret Clearance REQUIREDBenefitsPaid vacation11 paid federal holidaysCompany paid STD, LTD, and group life insuranceMedical, dental, and vision insurance401K with company matchOptional insurance policies (hospital indemnity, accident, dependent care, FSA, HSA)Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Tesla Laboratories, Inc. by 2xGet notified about new Information Technology Service Desk jobs in Washington, DC.On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriOn-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriOn-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriOn-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriOn-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriOn-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriWashington Highlands, MD $40.00-$45.00 2 weeks agoIT Service Desk Specialist - SECRET clearance requiredIT Service Desk Specialist - TOP SECRET clearance requiredWashington, DC $50,000.00-$55,000.00 5 days agoService Desk Technician (Intermediate-Level)Adelphi, MD $41,000.00-$69,000.00 1 week agoService Desk Technician (Associate-Level)Adelphi, MD $34,000.00-$57,000.00 1 week agoArlington, VA $60,000.00-$70,000.00 2 weeks agoWashington, DC $65,000.00-$75,000.00 6 months agoWashington, DC $47,000.00-$58,000.00 2 weeks agoService Desk Analyst I (2+ years exp.)- Fairfax CountyBethesda, MD $82,754.00-$90,000.00 1 month agoBethesda, MD $59,464.00-$74,330.00 2 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-17