Project Manager Boston, Massachusetts, United States

For roughly 500,000 years, humans have been burning stuff to heat our homes, burning stuff to light our homes, and burning stuff to power our machines. It’s 2025, people. Let’s change that.Right now, homes account for roughly 20% of the world’s carbon emissions. Here at Elephant Energy, we know that there is a better way. As a certified B Corp, we are committed to building a one-stop shop that makes it easy to upgrade to a climate-friendly home. We enable homeowners to confidently make the switch to modern, electric technologies and get their homes off of fossil fuels – all at once, or over time.About The RoleWhat you would be doing: Our PMs take over from Home Comfort Advisors once a project is sold, serving as the customer’s main point of contact through pre-installation, construction, and inspection. They oversee installer partners to ensure quality, maintain margins, and deliver an exceptional customer experience. Other responsibilities include though are not limited to:Big Things:Oversee the successful delivery of home comfort and electrification projects – you are accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project.Lead planning, executing, monitoring, controlling, and closing out projects.Understand & articulate project goals, develop reasonable project schedules, coordinate scheduling with contractor partners, manage homeowner expectations, and keep all stakeholders aligned and informed.Develop and execute detailed processes and task lists; use best practices and tools to efficiently track, delegate, and ensure completion.Monitor project risks and develop/implement mitigation strategies in real time.Little Things:Provide internal and external feedback to improve our ability to sell, scope, design, and execute projects; Improve our Project Playbook.Identify opportunities to deliver an even better experience for all stakeholders – homeowners, contractor-partners, suppliers, etc.Ensure our Project Management capabilities are world-class – effective, efficient, replicable, scalable, etc.Help to grow our Project Management team through hiring, training, and collaborating with other Project Managers.What you won’t be doing:Working exclusively from your desk managing relationships from a phone or computerHandling refrigerant, wiring electrical panels, or drilling into drywall.Timeline for role expectations:Within one month, you will have:Shadowed multiple home comfort consultations and installationsGained comfort with our tech stackWithin three months, you will have completed your first heat pump project and be manage multiple end to end projects independentlyWithin six months, you will independently manage a portfolio of installation projects and be supporting the growth and success of other members of the sales team.Success in this role looks like/can be measured as:Quality. PMs are the last stop on quality, measured in call backs and failed inspections.Customer Satisfaction. We’ve passionate about achieving outstanding NPS and we want every customer to have an amazing experience building with us.Margin. PMs directly influence our ability to meet and exceed margin targets on every project.You're a great fit for this role if you have/you are:Minimum of 3 years of experience successfully delivering projects in residential architecture or construction, HVAC, energy, or similar industries. Experience in related fields such as smart home technology, building science, energy efficiency, or customer-focused project management is highly desirable. Familiarity with building codes, permitting processes, and project management tools is a plus.A business generalist mindset – capable of handling a wide range of situations and conversations, engaging with customers, negotiating with contractors, problem solving with suppliers, and developing and operationalizing processes.A toolkit of project management skills and are passionate about customer experience.A builder, a go-getter, a genuine self-starter; you get stuff done and promptly.A fast learner who holds yourself to high expectations (and meets them).A little knowledge about a lot of stuff – energy, HVAC, electrical, plumbing, business, finance, operations, etc.The commitment to building a diverse, equitable workplace and seek to make our company more dicators this may not be the right role for you:You prioritize working in isolation over collaborating as a guide and partner to your team.You struggle with time management and cannot effectively manage competing priorities.Giving and/or receiving feedback makes you uncomfortable.You rely on clarity, organization, and structure to succeed but struggle to create them independently.You’re uneasy about face to face customer service and vendor relationship management.Total CompensationAnnual base salary of $75,000-$90,000, plus eligibility for a performance-based bonus.Stock options, commensurate with experience and in line with internal equity bandsMedical, dental insurance covered at 75% for employees401k with 6% company match10 company holidays and unlimited Paid Time Off (vacation & wellness/illness)Flexible, hybrid work environmentLocation: These positions require in-person work in Eastern MA (incl. Boston & Greater Boston). We are a hybrid company with Herdquarters in Broomfield and get together as a team semi-annually in ColoradoJoin the HERD! We are shaping the future of Elephant Energy by fostering a team that reflects and supports the communities we serve.You can read more about our commitment to diversity and inclusion here. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ+ people and people with disabilities. We are an equal opportunity employer and prohibit discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age or any other status protected under applicable lawIf you require a reasonable accommodation that would better enable your success during the application or interview process, please let us know.Create a Job AlertInterested in building your career at Elephant Energy? Get future opportunities sent straight to your email.Apply for this jobindicates a required fieldFirst Name *Last Name *Email *PhoneResume/CVEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn Profile (or N/A) *WebsiteFeel free to share your pronouns if you'd like.He/Him/HisShe/Her/HersThey/Them/TheirsXe/Xem/XyrsPer/Per/PersVe/Ver/VersIt/Its/ItsBased on your understanding of our customers and our products and services, describe the project management experiences in your background that you believe are most similar to the responsibilities of this role. *Describe a situation where an expectation you/your team set with a customer or stakeholder had to be changed. How did you handle it, and what was the outcome? *Describe your approach to risk management. How do you proactively identify potential risks and ensure the project stays on track? *Why is Elephant Energy the right company for you?We'd love to know what drew your interest to our company .What about this role excites you?We'd love to know what drew your interest to this role.Will you now or in the future require sponsorship to work in the United States? * Select... #J-18808-Ljbffr

Created: 2025-09-17