Software Engineer

Position: Software EngineerLocation: San Diego, CAJob Description:We are seeking a hands-on, adaptable Full Stack Software Engineer to support and enhance a suite of production systems focused on customer communication, chatbot workflows, and data conversion. The ideal candidate is technically versatile, proactive, and patient, able to maintain complex applications while improving automation and performance.Responsibilities:Campaign Management System (Azure, Messaging):Manage and support a high-volume communication platform using Azure Communication Services for SMS, email, and outbound voiceMaintain and enhance SQL Server campaign database; generate ad-hoc campaigns and reportsWrite automation templates in JavaScript/HTML and business rulesPython and .Net skills to ensure compliance-based delivery rules are upheldOptimize and scale the architecture for performance and throughputEnhance self-service to reduce manual interventionsTroubleshoot and resolve complex technical issues in a timely mannerPropose and implement solutions to enhance the overall efficiency of software systemsEnsure documentation is up-to-date and accessible to relevant team membersConversational Applications and AI:Maintain existing chatbot workflows integrated with IVR systems (LiveVox, CxOne)Troubleshoot and enhance JavaScript code for API integration and custom actionsAbility to explore and prototype solutions using conversational AI platforms like Azure Bot Services, Rasa, Kore.ai, or Dialogflow or similar, and apply knowledge of LLMs where applicableFocus on improving development workflow, automation, and cross-channel supportApplication and Platform Support and Integration:Assist in onboarding new loans from external systems into our Loan Servicing System (LSS)Write and support .NET code, SQL scripts, and ETL processes to perform accurate data conversionCollaborate with program management and apply sound judgment during data mapping and QAEducation & Other Minimum RequirementsStrong working knowledge of SQL Server, JavaScript, Python, and .NETExperience with Azure services and Cloud platformsFamiliarity with APIs and Systems integrationComfortable with ETL/data mapping for system conversionSelf-starter with strong problem-solving and communication skillsPassion for automation, scalability, and user enablementBonus points if you have:Experience in LLM, conversational AI frameworks, or bot orchestration platformsKnowledge of Azure Communication Services and BotsPrevious exposure to loan servicing or fintech platformsCompetitive pay with bonus, and a comprehensive benefits package that includes, but not limited to: 401(k) + company match up to 4%$125K to $150K DoELong Term Incentive programMedical, dental, and vision coverageAnnual HSA contribution of $1,650Life insurance, disability, and critical illnessBirthday holiday2 floating Community DaysFree snacks and drinks in the officeTuition reimbursement programGenerous PTO, including Paid Parental Leave$2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical DayCommunity funds, wellness funds, and moreLearn more about our benefits by viewing our 2025 Employee Benefits Brochure.Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Equal Employment OpportunityIt is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request. #J-18808-Ljbffr

Created: 2025-09-17