Customer Success Technical Specialist (Mainframe-z/OS)

Customer Success Technical Specialist (Mainframe-z/OS)Join to apply for the Customer Success Technical Specialist (Mainframe-z/OS) role at IBMCustomer Success Technical Specialist (Mainframe-z/OS)6 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Technical Specialist (Mainframe-z/OS) role at IBMIntroductionA Customer Success (CS) Technical Specialist in IBM means a career where you're helping clients fully realize the value of IBM products, whilst growing their adoption of next-generation technologies from across IBM's Z Transaction Processing software portfolio. We are looking for applicants interested in careers in Z Application Development and Platform, Z Data Engineering and/or Z IT Operations Management in customer success technical troductionA Customer Success (CS) Technical Specialist in IBM means a career where you're helping clients fully realize the value of IBM products, whilst growing their adoption of next-generation technologies from across IBM's Z Transaction Processing software portfolio. We are looking for applicants interested in careers in Z Application Development and Platform, Z Data Engineering and/or Z IT Operations Management in customer success technical sales.Preferring to 'show' vs. 'tell' we're looking for professionals who want to combine their technical expertise and education with the people skills needed to build technical solutions, co-creating with customers, partners, and colleagues to solve technical and business challenges.Excellent onboarding training will set you up for success, whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always part of a team, you'll be surrounded by leaders and colleagues who are always willing to help and be helped – as you support pilots that compel clients to invest in IBM's products and services.Your Role And ResponsibilitiesAs a CS Technical Specialist, you will work directly with the end client, in pursuit of accelerating their deployment of strategic offerings within their production environment, delivering deep technical expertise that leads to successful implementations. You will collaborate with the assigned IBM account teams as they are responsible for ensuring the right client sponsors and champions are actively involved and upon successful implementation validating key performance measurements have been met.SkillsCS Technical Specialists execute technical activities to ensure client implements, adopts and achieves value from IBM Technology with hands-on, deep technical experience and excellent communication skills. A typical activity may involve:Drive the adoption of additional products, features, upgrades to maximize the overall value clients derive from IBM Technology.Actively guide end users on how to get value from IBM stall and provision environment so that IBM product functionality is ready to implement client use case(s).Finalize and validate architecture, use case(s) and sponsors. Ensure solution design can be implemented and will be fully functional for end users.With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels with customers and IBM colleagues. To drive expansion and renewal growth, you'll guide leading enterprise companies through approaches that realize the full value of their IBM investments.To Be Successful In This Role, You Will NeedConfidence to contact and engage potential new customers and deliver an elevated experience.A desire to continually learn new technologies and how to apply their value in a client environment.Motivation to achieve technical objectives and high client satisfaction.Embrace curiosity and a growth mindset.Preferred EducationBachelor's DegreeRequired Technical And Professional ExpertiseEducation: Computer Science, Data Science or Engineering, Information Systems, or equivalent technical degree/experience.Strong communication / intellectual curiosity / continuous learnerAbility to influence / strong organizational skills / timely execution for impactProven track record to win and compete / change agentExperience With Three Or More Of The FollowingOperating system administration (Linux, Windows, z/OS)TCP/IP network and LDAP administration skillsAPM solutions on IBM Z platform, IBM CICS, Db2 or IMS admin skillsEnterprise COBOL, PL/I programming skills, Java development skillsSoftware testing methodologies, automated testing toolsData modeling, and experience with integration toolsSecurity tools and protocols, knowledge of relevant compliance regulationsUnderstanding of risk management practices and data access patternsLog analysis, proficiency in anomaly detection techniquesSQL, relational database concepts, data manipulation, querying techniquesDatabase administration tasks like backup and recovery, knowledge of Db2 utilitiesData analysis skills, a good understanding of machine learning algorithmsAbility to interpret complex data visualizationsUnderstanding of monitoring and logging tools, proficiency in data analysisExperience with AI and machine learning concepts, automation scripting abilitiesFamiliarity with DevOps practicesPreferred Technical And Professional ExperienceExperience with two or more of the following:OpenTelemetry (OTeL)Ability to work with scripting languages like REXX, JCL, YAML or AnsibleMainframe monitoring tools like RMF and SMFKnowledge of TSO, RACF security controlsWorking with Large Language Models and RAG models, Conversational AI and design principlesInteroperating COBOL and Java within a z/OS subsystem is a bonusData integration, messaging protocols like Kafka, REST API design, leveraging z/OS assets like MQ Queue, z/OS Connect EE, and AP Connect can be beneficialSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at IBM by 2xGet notified about new Customer Success Specialist jobs in Washington, DC.Washington DC-Baltimore Area $55,000.00-$70,000.00 1 week agoWashington DC-Baltimore Area $65,000.00-$75,000.00 2 days agoWashington, DC $85,100.00-$222,600.00 1 week agoReston, VA $100,000.00-$130,000.00 1 week agoWashington, DC $75,000.00-$137,500.00 1 month agoStrategic Customer Success Manager, ConsumablesArlington, VA $99,500.00-$212,800.00 2 days agoWashington DC-Baltimore Area $60,000.00-$70,000.00 1 week agoCustomer Success & Program Delivery Associate, RemoteUnited States $36,000.00-$50,000.00 1 month agoMaryland, United States $85,100.00-$222,600.00 1 week agoBethesda, MD $53,760.00-$84,480.00 2 weeks agoMcLean, VA $55,000.00-$75,000.00 5 days agoBethesda, MD $70,896.00-$111,408.00 2 weeks agoCustomer Success Manager - AI Search / Chat / Voice for Government - $28 Million Series A - 3 Placements Here So FarWashington DC-Baltimore Area $100,000.00-$120,000.00 2 weeks agoWashington, DC $75,000.00-$93,000.00 1 week agoTysons Corner, VA $50,000.00-$60,000.00 1 month agoSenior Customer Success Manager , Amazon Vendor ServicesCustomer Success - Enterprise Engagement ManagerMcLean, VA $50,000.00-$60,000.00 1 month agoWe’re unlocking community knowledge in a new way. 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Created: 2025-09-17