2938 | Replo | Founding Technical Support Engineer

2938 | Replo | Founding Technical Support EngineerTechnology has revolutionized how we approach job hunting, and this book streamlines the process into a fast, efficient system that works. Instead of relying on outdated advice, The 2-Hour Job Search focuses on strategies that deliver real results in less time.#1 Best Seller: The 2-Hour Job Search , with 568 ratings and an impressive 4.6 out of 5 stars .Technology has revolutionized how we approach job hunting, and this book streamlines the process into a fast, efficient system that works. Instead of relying on outdated advice, The 2-Hour Job Search focuses on strategies that deliver real results in less time.Don’t miss out on this game-changing guide. Order your copy now for expert job search tips!Job title: 2938 | Replo | Founding Technical Support EngineerCompany: Recruiting From ScratchJob description: Who is Recruiting from Scratch:Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies. Our team is 100% remote and we work with teams across the United States to help them hire.About the client:Title of Role: Founding Technical Support EngineerLocation: San Francisco, CACompany Stage of Funding: Series AOffice Type: Hybrid (Minimum 3 days/week onsite)Salary: $130,000 – $180,000 + EquityCompany DescriptionOur client is a fast-growing, venture-backed startup (Series A, YC alumni) revolutionizing how e-commerce teams build and manage online storefronts. Their no-code platform empowers marketers and founders to design beautiful, high-performance pages without relying on developers. With a lean team of ~20 people and over $8M raised, they’re scaling rapidly and building a customer experience that matches the power of their product.This is an opportunity to join as the first Technical Support hire and define the future of support operations at a high-growth SaaS company.What You Will DoAs the Founding Technical Support Engineer , you’ll take ownership of the support organization and drive high-impact improvements to how the company delivers customer service. You’ll lead a global team of support agents and work closely with Product, Engineering, and Customer Success to deliver world-class support experiences.Your day-to-day will include:Leading and managing a distributed support team (9 agents across time zones)Auditing and optimizing support workflows using tools like Zendesk and PylonDesigning differentiated SLAs and response strategies for multiple support tiersCreating and iterating on macros, triggers, queues, and ticket workflowsDiagnosing and resolving complex customer issues across web technologies (HTML, CSS, JavaScript)Building scalable systems, documentation, and playbooks from the ground upCollaborating cross-functionally with Engineering, Product, and Growth to influence customer experience and retention strategyChampioning customer empathy and continuous improvement in every support interactionIdeal Candidate Background3+ years in a technical support, implementation, or customer-facing engineering roleExperience managing or mentoring support teams (bonus for offshore or contractor management)Strong technical troubleshooting skills, especially across web technologies (HTML, JS, CSS)Proven experience with modern support tools (Zendesk, Pylon, Intercom, etc.)Hands-on experience building support operations, not just maintaining themClear communicator who can work cross-functionally and influence stakeholdersComfortable in fast-paced, ambiguous environments—ideally with prior startup experienceStrategic thinker who sees support as a lever for growth, retention, and efficiencyPreferredExperience with no-code/low-code platforms like Webflow, Bubble, or AirtableFamiliarity with debugging page performance issues or client-side rendering problemsExposure to e-commerce, developer tools, or product-led growth companiesDesign sensibility or familiarity with tools like FigmaCompensation and BenefitsCompetitive base salary of $130,000 – $180,000Meaningful equity stake in a high-growth companyGenerous PTO and flexible work schedule (2 remote days/week)Office located in vibrant Union Square, San FranciscoOpportunity to work closely with an experienced leadership team and shape the future of support from the ground upThis is a rare opportunity to join an early-stage team where your work will directly influence customer experience, product development, and company growth. If you’re excited by the challenge of building support systems from scratch and making a measurable impact, we’d love to hear from you.Expected salary: $130000 – 180000 per yearLocation: San Francisco, CAJob date: Sun, 27 Apr 2025 02:14:25 GMTApply for this job now! Tags: Tech JobsExplore career opportunities and trends in the tech industry with Tech Careers. From job tips to industry insights, stay informed about how to advance your tech career. Read the latest articles here at Techcratic.Your email address will not be published. Required fields are marked * #J-18808-Ljbffr

Created: 2025-09-17