ServiceNow Business Analyst (Secret Clearance Required)

ServiceNow Business Analyst (Secret Clearance Required)Join to apply for the ServiceNow Business Analyst (Secret Clearance Required) role at Improvix TechnologiesServiceNow Business Analyst (Secret Clearance Required)2 days ago Be among the first 25 applicantsJoin to apply for the ServiceNow Business Analyst (Secret Clearance Required) role at Improvix TechnologiesGet AI-powered advice on this job and more exclusive features.Improvix Technologies provided pay rangeThis range is provided by Improvix Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$90,000.00/yr - $180,000.00/yrJob Title: ServiceNow Business AnalystLocation: RemoteClearance: Secret Clearance RequiredCompany: Improvix TechnologiesJob OverviewWe are seeking a detail-oriented and highly motivated ServiceNow Business Analyst to join our team supporting the Department of State (DOS). The ideal candidate will have a solid background in requirements analysis, process improvement, and ServiceNow implementation. They will serve as the bridge between business needs and technical solutions, ensuring alignment and delivery of effective ServiceNow-based solutions.ResponsibilitiesRequirements Gathering:Work closely with stakeholders to gather, document, and analyze business and functional requirements for ServiceNow implementations.Develop user stories, acceptance criteria, and backlog items to support agile delivery.Process Analysis and Improvement:Analyze existing workflows and identify opportunities for process improvements using ServiceNow modules.Collaborate with stakeholders to optimize IT Service Management (ITSM) processes in alignment with business objectives.ServiceNow Solution Development:Assist in the configuration and customization of ServiceNow applications, including ITSM, ITOM, CMDB, and the Power Platform.Support the development of dashboards, reports, and automation tools using ServiceNow capabilities.Testing and Validation:Create and execute test plans, test cases, and scripts to validate ServiceNow configurations.Ensure data integrity and accuracy through rigorous testing and troubleshooting.Stakeholder Communication:Act as the primary liaison between the business and technical teams to ensure alignment and delivery of project goals.Provide regular project updates and facilitate solution demonstrations for stakeholders.Documentation:Produce and maintain high-quality documentation, including business process workflows, technical specifications, and user guides.Required Qualifications:Bachelor’s degree in Computer Science, Information Systems, or a related field.Minimum of 5 years of professional experience as a Business Analyst, with at least 2 years focused on ServiceNow implementations.Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and CMDB.Experience with agile methodologies and tools (e.g., JIRA, Azure DevOps).Proficiency in process mapping and requirements documentation.Knowledge of ServiceNow scripting (e.g., JavaScript, Glide API) and dashboard/report creation.Familiarity with SQL and data analysis techniques.Exceptional communication, presentation, and stakeholder management skills.Preferred Qualifications:ServiceNow Certified System Administrator or equivalent certifications.Experience with ServiceNow integrations using REST/SOAP APIs.Familiarity with Power Platform (Power BI, PowerApps, Power Automate).Experience working in a federal government environment, particularly within DOS.Strong knowledge of ITIL best practices.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionResearch, Analyst, and Information TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Improvix Technologies by 2xSign in to set job alerts for “Business Analyst” roles.Arlington, VA $50,200.00-$107,400.00 1 week agoWashington, DC $110,000.00-$140,000.00 3 weeks agoMcLean, VA $50,000.00-$63,000.00 1 week agoWashington, DC $60,000.00-$110,000.00 1 month agoArlington, VA $60,000.00-$110,000.00 1 month agoFairfax, VA $60,000.00-$110,000.00 1 month agoReston, VA $98,124.00-$166,810.00 1 week agoArlington, VA $80,000.00-$90,000.00 4 weeks agoFuture Opportunity: Federal Business Analyst (Evergreen Requisition)Washington DC-Baltimore Area $60,000.00-$70,000.00 2 days agoChantilly, VA $60,000.00-$110,000.00 1 month agoBusiness Analyst, Amazon Business AnalyticsArlington, VA $50,200.00-$107,400.00 4 days agoDistrict of Columbia, United States $100,000.00-$140,000.00 2 weeks agoMcLean, VA $105,000.00-$110,000.00 5 days agoRockville, MD $60,000.00-$110,000.00 1 month agoWashington, DC $75,000.00-$110,000.00 2 weeks agoSenior Business Process & Performance AnalystWashington, DC $100,000.00-$105,000.00 1 week agoTysons Corner, VA $85,000.00-$115,000.00 2 weeks agoWe’re unlocking community knowledge in a new way. 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Created: 2025-09-17