Client Delivery Manager

This range is provided by Jade Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$130,000.00/yr - $150,000.00/yrDirect message the job poster from Jade GlobalLead Specialist - Talent Acquisition at Jade GlobalWe are looking for Client Delivery Manager in San Jose, CA. Please see the job details below:Job Title: Client Delivery Manager (CDM)Location: San Jose, CADepartment: Global DeliveryReports To: Delivery Unit Leader / Director, Client DeliveryAbout Jade GlobalJade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise applications, AI/ML, cloud platforms, automation, and managed services. As a trusted partner for industry leaders across Hi-Tech, Healthcare, Manufacturing, and Financial Services, we bring deep domain knowledge, agility, and a relentless focus on client success.Role SummaryAs a Client Delivery Manager (CDM), you will serve as the single point of accountability for delivery success across one or more key client accounts. You will manage service delivery execution, customer satisfaction, governance, and stakeholder alignment to ensure projects and services are delivered on time, within scope, and with the highest quality. The ideal candidate thrives in dynamic environments and is passionate about building lasting customer relationships through operational excellence and value-driven delivery.Key Responsibilities:Client Engagement & SatisfactionServe as the primary delivery contact for the client; build trusted relationships with key stakeholders.Lead regular cadence calls, weekly status reviews (WSRs), and quarterly business reviews (QBRs).Own customer satisfaction (CSAT) metrics and proactively manage feedback and improvement actions.Delivery ManagementOversee end-to-end delivery of projects, managed services, and enhancement requests.Ensure delivery is in alignment with contracted scope, SLAs, and KPIs.Manage RAID logs, resource planning, and issue escalations to ensure seamless delivery execution.Governance & ReportingDrive delivery governance through structured reporting, dashboards, and executive updates.Monitor performance metrics, financial health (margins, revenue realization), and resource utilization.Work closely with Sales, Solution Leads, Practice Heads, and Onsite-Offshore delivery teams.Provide mentorship and guidance to project teams; foster a culture of accountability and excellence.Identify and escalate opportunities for growth, cross-sell, and transformation initiatives.Qualifications & SkillsBachelor’s degree in Engineering, Information Technology, or a related field; MBA preferred.8+ years of experience in IT services delivery, including 3+ years in a client-facing delivery management role.Strong understanding of enterprise platforms (e.g., Oracle, Salesforce, ServiceNow, Workday, Boomi).Proven track record in delivering projects with distributed teams (onsite-offshore).Excellent communication, stakeholder management, and executive presence.Experience with tools such as Jira, ServiceNow, MS Project, Power BI, or similar reporting platforms.Nice to HaveDomain experience in Hi-Tech, Healthcare & Life Sciences, or Manufacturing industries.Experience with Agile/DevOps models and AI-led delivery acceleration.Certifications: PMP, ITIL, Scrum Master, or equivalent preferred.Why Jade Global?Award-winning enterprise partner (Oracle, Salesforce, ServiceNow, Boomi, and more)Diverse global culture with over 2,000 employeesHigh-growth environment with opportunities for innovation and leadershipHybrid work flexibility and inclusive leadership cultureOur salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses, and equity.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Jade Global by 2xSign in to set job alerts for “Client Project Manager” roles.Program Manager I, Launch Operations, Platforms and DevicesMountain View, CA $105,000.00-$151,000.00 3 days agoSenior Program Manager II, Talent Strategic InitiativesSunnyvale, CA $134,000.00-$218,000.00 12 hours agoMenlo Park, CA $94,000.00-$136,000.00 2 weeks agoSunnyvale, CA $134,000.00-$196,000.00 2 weeks agoSan Jose, CA $97,000.00-$117,000.00 6 days agoMenlo Park, CA $116,000.00-$166,000.00 2 weeks agoMountain View, CA $134,000.00-$221,000.00 4 days agoMountain View, CA $119,800.00-$258,000.00 2 days agoProgram Manager II, Product Operations, Platforms and DevicesMountain View, CA $126,000.00-$181,000.00 3 weeks agoSan Jose, CA $110,222.00-$202,666.00 1 week agoPalo Alto, CA $115,000.00-$160,000.00 4 weeks agoProgram Manager II, NPI Operations, PixelMountain View, CA $126,000.00-$181,000.00 1 week agoSan Jose, CA $137,500.00-$236,500.00 2 months agoMenlo Park, CA $120,000.00-$150,000.00 3 weeks agoProgram Manager- Supportive Living ServicesSr. Director, Strategy & Program Management (PMO)San Jose, CA $120,650.00-$170,000.00 3 weeks agoSanta Clara, CA $55,000.00-$95,000.00 3 days agoSan Jose, CA $80,000.00-$130,000.00 1 month agoSan Jose, CA $80,000.00-$90,000.00 16 hours agoSan Jose, CA $110,000.00-$140,000.00 2 weeks agoSan Francisco Bay Area $96,000.00-$120,000.00 23 hours agoWe’re unlocking community knowledge in a new way. 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Created: 2025-09-17