Service Delivery Manager(SDM)

4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.8-10 years of IT infrastructure Project/Delivery management/coordination experience.Good knowledge/work experience in IT Network infrastructure deployment (Router, Switches, firewall, wireless etc.)Good in Communication, presentation, interpersonal skills and Stakeholder engagement.ITIL, PMP, and Six Sigma certification will be preferred.Bachelors in information technology or equivalent.Cloud technology, CCNA, JNCIA certification or equivalent will be preferred.Qualification8-10 years of IT infrastructure Project/Delivery management/coordination experience.Good knowledge/work experience in IT Network infrastructure deployment (Router, Switches, firewall, wireless etc.)Good in Communication, presentation, interpersonal skills and Stakeholder engagement.ITIL, PMP, and Six Sigma certification will be preferred.Bachelors in information technology or equivalent.Cloud technology, CCNA, JNCIA certification or equivalent will be preferred.Project Management & Technical ExperienceExperience in solution design and implementation in Infrastructure and Networking domains.Provide Project/Delivery Management services for Network deployments, includingResource planning.Task allocation and planning.Regular project tracking and updates.Manage project schedules, identifying risks and clearly communicating them to project stakeholders.Study Infrastructure deployment procedures and discuss with TPMs/PgM/Planners.Report project analysis using dashboards, reports, and decks.Prepare and update documents like SOP, MOP, Swim line Process Diagram, etc.Asset management.Forward and reverse logistics (RMA/Returns).Enterprise infrastructure project planning, release management and help desk.Vendor compliance management & program governance via KPI metrics.Strategy and synergy - identify the right resource & new delivery methodology.Adhere to ITIL standards and establish & implement effective programs and processes.Job ResponsibilitiesBuild a strong relationship with customer and other stakeholdersBest practices, work instructions, processes, tools, & ensuring high quality and timely deliveries.Project performance assessment, audits, deployment/implementation projectsStrong analytical skills and coordination with cross-functional teams.Project forecast, Planning, and effectively managing project team for a successful project delivery with the highest customer satisfactionManage a large team to provide single point ownership for the service delivery in the areas of infrastructure delivery management Services.People, performance, & vendor management.Oversee the safety of the team and implement safe working environments & practices.Work at the customer site and Flexibility working in hours.Work on new projects, RFP, SOW, Transition, and Go-Live support.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and Information TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Iron Systems, Inc by 2xGet notified about new Service Project Manager jobs in Fremont, CA.Milpitas, CA $107,600.00-$145,600.00 3 weeks agoJr. Technical Project Manager, Efficiency & SystemsSan Jose, CA $110,000.00-$140,000.00 7 hours agoJunior Facilities Project Manager (Speciality Services) SemiconductorTechnical Project Manager - Vulnerability OperationsSan Jose, CA $136,600.00-$176,770.00 6 days agoTechnical Project Manager-Contracts LifeCycle ManagementSan Francisco Bay Area $75.00-$84.00 3 weeks agoSr. Technical Project Manager, Powertrain IntegrationTechnical Project Manager, Powertrain IntegrationTechnical Project Manager, Charging & HV DistributionFremont, CA $84,614.40-$120,993.60 1 week agoSenior Technical Project Manager - ADAS/Product DeliveryTechnical Project Manager - Privacy Compliance and Security, Ads QEMountain View, CA $180,000.00-$280,000.00 2 days agoCybersecurity Technical Project Manager (Remote)Sunnyvale, CA $95,000.00-$160,000.00 1 week agoSunnyvale, CA $167,000.00-$230,000.00 1 week agoSan Jose, CA $99,000.00-$155,000.00 6 days agoLeader of TPM, Infrastructure Risk and ComplianceSan Jose, CA $156,800.00-$403,200.00 1 week agoRCI-FB-64429-1 Technical Project Manager (launching software products)Sr. Project Manager, Powertrain Development and EngineeringSunnyvale, CA $167,000.00-$230,000.00 6 days agoClinical / Service Delivery Manager, Biomedical TechnologySunnyvale, CA $156,000.00-$229,000.00 2 days agoDelivery Services Lead, Trust & Safety - USDSSan Jose, CA $110,223.00-$241,200.00 1 week agoOpen Source TPM, Valkey, Open Source Strategy & MarketingSr. PM US Military Members & Veterans, Alexa Devices ProductSunnyvale, CA $104,100.00-$185,000.00 5 days agoPrincipal TPM, Sponsored Products and Brands, Sponsored Products and BrandsSan Jose, CA $150,000.00-$250,000.00 2 weeks agoWe’re unlocking community knowledge in a new way. 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Created: 2025-09-17