Senior ITSM Specialist

Join to apply for the Senior ITSM Specialist role at Tyto Athene, LLC Responsibilities Lead the development and management of IT Service Management (ITSM) strategies, processes, and frameworks to drive efficient service delivery and alignment with mission objectives. Design, optimize, and integrate ITSM processes across the Enterprise Information Environment (EIE), fostering operational excellence and interoperability. Create and maintain comprehensive ITSM processes, ensuring seamless interoperability across the EIE. Oversee the design and execution of IT service delivery processes, including incident, problem, change, and configuration management. Collaborate with stakeholders to align ITSM processes with broader IT and business strategies. Develop and maintain an accurate service catalog supporting lifecycle management. Document and manage the current IT environment to facilitate effective service management and decision-making. Identify and address inefficiencies in ITSM processes, reducing technical debt and improving service delivery. Leverage data-driven insights to refine ITSM practices and enhance mission effectiveness. Minimum Requirements Bachelor’s degree in Information Technology, Business, or a related field 10+ years of experience supporting large-scale or DoD IT environments Extensive experience with ServiceNow in administrative or configuration roles Deep knowledge of ITIL frameworks, including implementation and lifecycle management Experience developing process documentation, workflows, and training materials Familiarity with DoD IT environments and standards Strong communication and analytical skills Preferred Qualifications Master’s degree in related field ITIL v4 Foundation certification (must obtain within 90 days if not already held) ServiceNow Certified System Administrator or Implementation Specialist Certifications in other ITSM platforms Experience supporting DoD environments Knowledge of DevSecOps, Agile, and Lean IT frameworks Knowledge of configuration management, asset management, and CMDB governance Experience integrating ITSM with monitoring and orchestration tools Additional Requirements Secret clearance required, with ability to obtain TS/SCI DoD 8570 Baseline & CE certifications (e.g., Security+ CE) Location Doral, Florida Compensation & Benefits Compensation is based on skills and experience; details will be discussed during the interview. Benefits include health/dental/vision, 401(k) match, flexible time off, insurance options, referral bonuses, professional development reimbursement, and parental leave. About Tyto Athene Tyto Athene is a leader in IT services, delivering digital transformation solutions across various domains including cybersecurity, cloud, and enterprise IT, supporting defense and government clients worldwide. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Industry: IT Services and IT Consulting This job posting does not indicate it is expired; it appears active. #J-18808-Ljbffr

Created: 2025-09-17