Client Partner - Retail

Overview Position Summary – Farming Focus The Senior Client Partner – Retail Domain at Mastech Digital is a strategic role focused on growing and nurturing existing retail client relationships. You will be responsible for deepening engagements with strategic accounts, expanding service lines, and ensuring high levels of client satisfaction. This role requires strong CXO-level relationship management, understanding client challenges, and aligning Mastech Digital’s capabilities to deliver measurable business outcomes. You will work closely with internal delivery and pre-sales teams to ensure end-to-end account success, from solution delivery to long-term relationship management. Key Responsibilities – Farming Focus Account Expansion & Relationship Management: Own and grow existing retail client relationships, focusing on increasing share-of-wallet and expanding service offerings. Build trusted advisor relationships with executive stakeholders across IT and business units. Monitor account health, client satisfaction, and delivery performance, collaborating with internal teams to ensure excellence in execution. Proactively identify upsell/cross-sell opportunities aligned with clients' digital transformation and data strategies. Partner with delivery and pre-sales teams to ensure solutions meet client expectations and business objectives. Support long-term account planning, including quarterly business reviews (QBRs) and strategic roadmap discussions. Qualifications – Farming Focus 10+ years of experience in consultative account management within the retail domain, preferably with Data, Analytics, or Digital solutions. Proven track record of growing existing accounts and expanding client relationships. Strong ability to manage multiple stakeholders at CXO/executive level. Demonstrated success in identifying upsell/cross-sell opportunities and delivering measurable business outcomes. Excellent collaboration skills to partner with internal delivery and pre-sales teams. Referrals increase your chances of interviewing at Mastech Digital by 2x. Get notified about new Client Partner jobs in Boston, MA. #J-18808-Ljbffr

Created: 2025-09-17