Resident Services Manager - Multifamily Portfolio

Property Manager - Multifamily Portfolio1 year ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Charlesgate Property Management is seeking a smart, organized, and proactive Property Manager to join our growing team. This person is the primary contact for residents and the owner of all things related to resident experience. They also contribute to the overall performance of the portfolio which includes financial performance, physical building maintenance, and risk management. You will work with staff maintenance technicians, outside vendors, and our project management team as needed for maintenance, repairs, and capital projects. Management services are to be performed in a high quality manner with a sense of urgency. Clients and property must be treated with the utmost respect and hospitality.You must be the type of person who…is vigilantly organized and process drivenis proactive and knows how to be creative to find solutions to problemscan handle all types of personalities and does not rattle easily if a situation becomes stressfulcan easily work on multiple projects and deadlines simultaneously but can focus on the task at hand without being distractedis comfortable doing any task, big or small, to get the job done and help grow the businessis an excellent communicator and is comfortable speaking with and writing to tenants, owners, and building trustees on a regular basisis able to manage condominium association meetings and understand fiduciary responsibilityhas a strong understanding of real estate financial reporting and budgetinghas a strong understanding of multifamily residential physical property systems and equipment including plumbing, heating/cooling, electrical, and water/sewerhas extremely high standards and is committed to completing tasks the right wayRequirements:B.A. or other university degree3+ years of experience as a residential property manager/portfolio managerDuties & Responsibilities (examples of but not limited to…)Managing owner maintenance requests, proactively supervising maintenance technicians to ensure work order and project completion on time and on budgetProactively communicating with residents to provide ongoing updates and recommendations to prevent problems as part of excellent service protocolScheduling and negotiating with vendors to provide proposals for repairs and improvementsScheduling and supervising preventative maintenance items for portfolioConduct building walk-throughs, ensuring buildings look their best and communicating with trustees/owners on issues/ideas for improvementsTroubleshoot building issues and manage appropriate vendors or staff to resolve issuesSupervise vendors and staff on site where necessaryAssist with 'reserve fund' or 'capital' improvement projects and long term planning with trustees/ownersHandle on-call emergency service on nights and weekends (part of a rotation)About CHARLESGATECHARLESGATE is an integrated real estate firm that empowers thousands of clients throughout Eastern Massachusetts with a comprehensive array of services across residential and multifamily commercial real estate - property management & leasing, sales brokerage, investment sales, construction, and new development. With deep, local roots, we were founded in Boston in 2003 and are headquartered in the Back Bay. We are rapidly growing, including making the Inc 5000 list of the fastest-growing private companies in America.Our VISION is to inspire and empower our clients, our team, and our communities through comprehensive real estate solutions.As a Values based firm, we are founded on the Core Principles of ETHICS. RELATIONSHIPS. RESULTS. as well as our Seven Fundamental Cultural Values that we expect our team to exhibit:Positive Attitude. Smile and moveEmpathy. Seek first to understand the perspectives of othersProactivity. Bias towards action using good judgementOwnership. See the big pictureCuriosity. Think, learn and rapidly improveResourcefulness. Be effectiveCommunication. Be concise, articulate and make meaning clearEmployees First!We are an employee first organization that believes that being committed to our employees first is the only way we can deliver the best service to our clients. Our office culture and work environment is second to none to promote harmony in all of our lives. We do everything we can to offer a comprehensive benefits package, including:Competitive salaryHealth Insurance - Excellent and industry leading coveragePaid time off - Liberal and flexible. Enjoy yourselfCompany holidays - A lot. If it is a holiday, we take it off401K/FSA/supplemental insurance - All availableA support team like none other in the industryPowered by JazzHRPyZ3NSRe2eSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and ManagementIndustriesInternet PublishingReferrals increase your chances of interviewing at CHARLESGATE by 2xBoston, MA $129,800 - $165,490 2 weeks agoBurlington, MA $95,000 - $97,000 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-17