Managed Services Oracle Cloud PPM and Grants - Sr. ...

OverviewManaged Services Oracle Cloud PPM and Grants - Senior Associate - Remote. Huron is a global consultancy that collaborates with clients to drive strategic growth and transformation. The Managed Services Sr. Associate – Oracle PPM will assist in the delivery of managed services for Oracle ERP clients, supporting the managed services team, resolving client issues, and ensuring high-quality service delivery. The ideal candidate will have a foundational understanding of Oracle Project Portfolio Management, strong problem-solving skills, and a commitment to customer satisfaction.Key ResponsibilitiesAssist in the day-to-day operations of managed services, ensuring timely resolution of client issues.Provide support to the Oracle ERP managed services team, including troubleshooting and problem resolution.Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.Monitor service performance metrics and assist in implementing strategies for continuous improvement.Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.Stay up-to-date with the latest Oracle ERP updates and industry trends to provide informed support to clients.Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.Prepare and present regular reports on service performance and client satisfaction to senior team members.Qualifications And SkillsProven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to PPM (Project Portfolio Management) as well as to at least one of the following areas: Oracle Fusion Grants Management (preferred); Grant Lifecycle Management; Compliance Reporting; Cost Allocation; Sponsor Billing.Bachelor’s degree in Information Technology, Business Administration, or a related field.Minimum of 6 years of experience in Oracle services or similar roles.Good knowledge of Oracle ERP modules and functionalities, with at least one certification (level 2 support).Strong problem-solving and analytical skills.Excellent communication and interpersonal skills; ability to work collaboratively in a team environment.Strong organizational and time management skills; customer-focused mindset with a commitment to delivering high-quality service.Knowledge of ITIL or other service management frameworks.Position DetailsPosition Level: Senior AssociateCountry: United States of AmericaEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Business Consulting and ServicesCompensation and BenefitsThe estimated base salary for this job is $115,000 - $140,000 USD. The total estimated compensation range, including annual incentive compensation, is $128,800 - $165,200 USD. Benefits include medical, dental and vision coverage and other wellness programs. Salary transparency is in accordance with applicable state and local laws and may be updated in the future.Location note: Remote opportunity; travel may be required as part of the role as determined by client needs. #J-18808-Ljbffr

Created: 2025-09-17