Senior Program Analyst-E-Rate

Senior Program Analyst-E-Rate at Universal Service Administrative Co. (USAC)CompensationBase pay range: $80,000.00/yr - $107,000.00/yrUSAC’s target compensation range for a new hire into this position is $80,000 - $107,415 USD per year. Actual salary may vary depending on job-related factors based on knowledge, skills, and experience, as evaluated throughout the interview process. In addition, this position may be eligible for an annual performance bonus. USAC has a comprehensive benefits package that includes Medical, Dental, Vision, 401 (k), FSA, Life Insurance, Paid Time Off, Commuter Benefits and Wellness Programs.Why Work Here?Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation.BenefitsUSAC supports our employees with a benefits package that includes medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, federal and floating holidays, paid sick leave and vacation time that increases with tenure. Regular telework schedule and opportunities for professional development courses and training.About USAC and TeamWe have built an inclusive organization that values diverse perspectives. The Senior Program Analyst will support project management, business process development, and risk management for one of USAC’s core programs to help reduce waste, fraud, and abuse by ensuring program integrity, compliance and risk management. Working in a creative and fast-paced environment, the Senior Program Analyst will identify, analyze, and interpret data trends in complex datasets, review operational procedures to identify process improvements, and respond to customer inquiries.ResponsibilitiesApply best practice project management standards to significant program initiatives to ensure milestones are met on time, and associated processes are efficient.Collaborate with internal teams (IT, stakeholder engagement, operations) and external vendors to manage timelines and address challenges.Drive business process development and improvement, establish strong internal controls, design new processes, and foster a culture of continuous process improvement across all teams.Support management and process owners in documenting policies, procedures, job aids, and process flows for manual and automated processes.Serve as a subject matter expert on USAC’s programs to inform decisions on operational challenges, interdependencies, vendor performance, and business requirements.Track operational metrics, align design with business processes, and monitor progress against performance indicators to ensure viable project delivery.Identify opportunities to improve operational efficiencies and regulatory compliance.Qualifications and ExperienceBachelor’s Degree and/or relevant technical training; two years of related work experience may substitute for one year of education.Five to seven years of directly related experience; one to two years of operational and/or technical experience.Proactive, highly organized with strong attention to detail and ability to manage multiple complex tasks.Ability to work independently, exercise good judgment, and escalate issues as needed.Excellent analytical and problem-solving skills; strong interpersonal, verbal, and written communication skills.Ability to identify, implement, and drive continuous process improvement.Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio).USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please. #J-18808-Ljbffr

Created: 2025-09-17