Head of Sales Processes & CRM

OverviewWe are seeking a highly self-motivated, data-driven, and detail-oriented people manager to lead our Seller Experience/CRM Center Of Excellence as the Head of Sales Processes & CRM. The team identifies and utilizes advanced technologies to improve sales-interfacing workflows with the objective to boost revenue and operational efficiency. The role entails managing a high-performing team that defines the overarching CRM workflow strategy (e.g., Customer Prioritization, Account Plans, Pipeline Management, Next Best Actions) for the Sales organization and implements it into a scalable, integrated process and technology system.ResponsibilitiesLead CRM Sales Workflow & Insights Strategy: Define the System North Star for our sales workflows and the insights they shall yield to enable business leaders in their decision-making.CRM System Design: Oversee the design and integration of 1st/third-party tools that enhance sales processes, such as sales forecasting, account planning, pipeline management, and customer insights.Project Portfolio Management: Manage the entire CRM roadmap, overseeing timelines, resources and deliverables. Drive project prioritization, address portfolio risks and ensure that initiatives are completed on time and in line with business requirements.Project Execution: Lead the design, development, and deployment of top priority applications tailored to the sales function, defining business requirements, ensuring that solutions address core business needs and drive tangible outcomes in sales efficiency and performance.Performance Monitoring & Management: Establish KPIs to track the performance of applications, and continuously analyze their impact on sales outcomes. Use data-driven insights to make adjustments, continuously optimize and improve our tools’ effectiveness over time.Team Management: Lead and mentor high-performing Sales Operations talent.Thought Leadership: Act as the core partner to Sales & Product leadership on all Seller Experience/CRM matters. Stay up to date with the latest CRM trends to continuously evolve our CRM strategy in alignment with industry best practices.QualificationsBachelor’s Degree in a numerate or business-related subject (Business Management, Finance, Statistics, Computer Science, Information Systems, etc.).7+ years of experience in roles such as Product Management, Technical Product Management, Business Operations, or Consulting.Managerial experience and a proven track record of leading a high-performing team.Extensive experience in process design, standardization and continuous improvement, with the ability to translate business needs into actionable priorities.Track record of working directly with internal Product teams on the design and implementation of internal tool development projects and/or third-party solutions.Proven experience with sales automation tools, CRM platforms (e.g., Salesforce, HubSpot), and sales engagement technologies.Familiarity with inside sales tools such as Gong, Outreach, and CRM-integrated productivity platforms.Proven experience in setting and executing workflow optimization/automation initiatives, ideally within the context of a sales or customer-facing function.Strong understanding of sales processes and tools with experience in implementing solutions to enhance sales productivity and outcomes.Proven experience working independently, managing multiple projects simultaneously, and driving initiatives in a cross-functional environment.Excellent communication and leadership skills, with the ability to influence stakeholders and lead cross-functional teams.Proven stakeholder management experience, including managing multiple partners simultaneously across Sales and Product organizations.Proficient in data analysis and presentation tools with the ability to convey complex information clearly to general audiences.BenefitsIntuit provides a competitive compensation package with a strong pay-for-performance rewards approach. The base pay ranges are:Bay Area, California: $210,000 - $284,000Southern California: $186,000 - $252,500This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.Seniority levelDirectorEmployment typeFull-timeJob functionSales and Business DevelopmentIndustriesSoftware Development #J-18808-Ljbffr

Created: 2025-09-17