Sr. Technical Account Manager

OverviewJoin to apply for the Sr. Technical Account Manager role at PayPalGet AI-powered advice on this job and more exclusive features.Job Description SummaryAs a Technical Account Manager, you own advancing the technical relationship with your customers by providing proactive health engagement, revenue protection, and always advocating for their needs. You’ll also collaborate with global SRE (Site Reliability Engineering), Product, and Engineering teams to advocate on your merchants’ behalf to improve products, systems, and processes.Essential ResponsibilitiesMonitor proactive technical health for Enterprise merchantsIdentify and suggest solutions to improve customer experienceConsult with merchants and internal teams on integration best practicesInitiate strong relationships to help merchants succeedDiagnose and identify issues with APIs, code, services, and network latencyAdvocate on merchants/' behalf to improve products, systems, and processesBe the main point of contact for technical issues affecting our Enterprise merchantsMinimum QualificationsMinimum of 5 years of relevant work experience and a Bachelor/'s degree or equivalent experienceRelevant customer-facing, technical work experienceTechnically minded, with a proven track record of adopting and mastering new technologies and toolsConfident communicator – equally comfortable speaking to a merchant CEO, CTO, or development teamDemonstrated knowledge of web technologies and can learn new languages and services like JavaScript, PHP, Java, HTML, JSONTroubleshooting experience with API calls (SOAP, REST, GraphQL)Understanding of basic SQL Commands and data analysisPrepared to be on call to assist with out-of-business hours escalations, by collaborating with other support teamsCompensation and BenefitsPayPal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location and relevant skills and experience. The total compensation may include an annual performance bonus (or other incentive compensation), equity, and medical, dental, vision, and other benefits. For more information, visit U.S. national annual pay range for this role is $94,000 to $156,200.PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit the majority of employees, PayPal/'s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.Our Benefits and About UsOur Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. We offer benefits to help you thrive in every stage of life, including financial, physical, and mental health resources. We have benefits such as a flexible work environment, employee stock options, health and life insurance, and more. To learn more, visit We Are: To learn more about our culture and community visit to Diversity and InclusionPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided for qualified individuals with disabilities. For assistance, contact at PayPalWe strive to create an environment where everyone can do their best work with a sense of purpose and belonging. We are proud to have a diverse workforce reflective of the communities we serve. #J-18808-Ljbffr

Created: 2025-09-17