Account Manager, Membership Services

The Golden State Warriors are looking for an Account Manager to support our Season Ticket members as part of our Membership Services team. To be successful in this role, you will need to be flexible and proactive in order to provide exceptional service to our clients in a fast paced and high pressure environment. This position reports to the Director, Membership Services.This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!This is a full-time position based onsite in San Francisco, CA.Key ResponsibilitiesExpand, enhance, and sustain relationships with an assigned book of season ticket member accountsLead department projects and/or game night responsibilitiesIdentify, troubleshoot, and resolve a wide variety of issues related to season tickets and membershipsMaintain frequent communication with clients, providing detailed knowledge of all products and services offered by GSWAnswer routine phone calls related to game night logistics, customer profile changes, and account transactionsParticipate in annual projects related to seat relocation, renewals, and playoffsOther duties as assignedRequired Experience & SkillsBachelor’s degree or equivalent work experienceMinimum 2 years of customer service experienceProficiency in Microsoft Office SuiteStrong interpersonal, written and verbal communications skillsAbility to build positive relationships with clients and peers at all levels within the organizationAbility to efficiently lead and prioritize multiple projects at onceTime CommitmentAbility to maintain a flexible schedule – evenings and weekends may be requiredCompensation$23.55 per hour + BonusComprehensive Medical, Dental and Vision benefits for employees and dependentsEmployer 401K matchVacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leavesWarriors home tickets, team store discount and more!Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Golden State Warriors is an equal opportunity employer.We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.Apply for this job*indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfAre you over 18 years of age? * Select...Are you currently authorized to work for all employers in the United States? * Select...Will you require visa sponsorship in the future? * Select...How did you hear about this job? *Street Address (Please include Apartment/Unit # if applicable) *City, State Zip code (e.g. San Francisco, CA 94158) *LinkedIn ProfileAre you a current/former employee of Golden State Warriors, Golden State Valkyries, or Santa Cruz Warriors? * Select...Are you being referred by a Golden State Warriors employee? * Select...If you answered yes to the question above, please provide the Golden State Warriors employee's first and last name. * #J-18808-Ljbffr

Created: 2025-09-17